If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
We review these standards regularly to try to improve them.
respond to over 80% of general e-mail enquiries, letters and faxes to our Information Centre within 1 working day and over 95% within 5 working days
answer 80% of telephone calls to our Information Centre within 20 seconds