If you use assistive technology (such as a screen reader) and need a
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Please tell us what format you need. It will help us if you say what assistive technology you use.
We review these standards regularly to try to improve them.
respond to over 90% of general e-mail enquiries, letters and faxes to our Information Centre within 1 working day and over 98% within 5 working days
answer 70% of telephone calls to our Information Centre within 20 seconds.