Corporate report

Customer Service Research 2016/17

An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.


Customer Service Research 2016/2017

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The research is conducted annually to enable the Insolvency Service to gain a better understanding of customer expectations and perceptions of the services it offers. The research found that overall satisfaction with the Insolvency Service is high with 86% of those surveyed describing themselves as either very or quite satisfied with the service they receive.

Published 28 September 2017