Transparency data

Customer service operations data: May 2016

Data on UK Visas and Immigration customer service operations.

Document

Customer service operations data: May 2016

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Details

This document contains data on the performance against service standards in relation to:

  • performance against service standards in relation to replies to MP letters
  • outstanding out of service standard MP letters
  • performance against service standard for customer complaints, MP’s emails and MP further action cases
  • UKVI applicant satisfaction survey results
Published 26 May 2016