Guidance

Settlement: customer service standards

Published 22 May 2023

© Crown copyright 2023

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/settlement-customer-service-standards/settlement-customer-service-standards

Information on our customer service standards for settlement applications.

category Inside the UK Outside the UK
Domestic worker 6 months Not available
Global Talent, Tier 1 Entrepreneur or Investor visa 6 months Not available
If you’ve been living here for 10 years or more 6 months Not available
If your partner has died 6 months Not available
If your relationship ended because of domestic violence 6 months Not available
Innovator visa 6 months Not available
Partner, parent or child or other relative settled in the UK 6 months Not available
Private servant in a diplomatic household 6 months Not available
Private life 6 months Not available
Refugee or have humanitarian protection or Discretionary Leave 6 months Not available
Represent an overseas business 6 months Not available
Returning to the UK Not available 3 weeks
Scale-up Worker visa 6 months Not available
Served in the armed forces 6 months Not available
Tier 2, International Sportsperson or Skilled Worker visa 6 months Not available
Turkish Worker or Businessperson visa 6 months Not available
UK Ancestry visa 6 months Not available

See our current average processing times for visa applications including information on when the processing time starts from inside and outside the UK.

Back to top