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The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Customer service standards for settlement applications for the UK.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
Find out which country’s VAT rules to use when supplying services abroad.
How organisations can renew or get a PSN service provision compliance certificate so they can use a current connection to provide a service to PSN customers.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
A guide for Service families about applying for, maintaining, moving in and out of and living in UK Service Family Accommodation (SFA).
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Find a Passport Customer Service Centre for Fast Track and Premium service passport applications - offices are in Belfast, Birmingham, Durham, Glasgow, Liverpool, London, Newport and Peterborough.
Immigration staff guidance on sponsorship customer service standards.
Data on UK Visas and Immigration (UKVI) customer service operations.
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How to find export opportunities and overseas customers for your business on great.gov.uk: get help selling online overseas, get help from a trade specialist.
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