Research and statistics

Quarterly statistics on the volume and cause of complaints made to train operating companies.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 4 April 2024

Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 4 April 2024

Lessons learned from Department for Transport and Transport for London’s joint sponsorship of the Crossrail project.

• Document type: Independent report
• Organisation: Department for Transport and 1 others
• Updated: 18 March 2024

Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 7 March 2024

Report focusing on revenue impacts throughout the LNER single leg pricing trial.

• Document type: Research
• Organisation: Department for Transport
• Updated: 25 January 2024

Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 11 January 2024

Quarterly statistics on the volume and cause of complaints made to train operating companies.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 11 January 2024

Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 7 December 2023

Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 16 November 2023

Quarterly statistics on the volume and cause of complaints made to train operating companies.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 16 November 2023

Views of rail passengers on rail compensation schemes from research conducted in March 2023.

• Document type: Research
• Part of a collection: Rail statistics
• Organisation: Department for Transport
• Updated: 16 November 2023

Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 14 September 2023

Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 31 August 2023

Data on rail passenger numbers, crowding and capacity, produced by Department for Transport.

• Document type: Statistical data set
• Part of a collection: Rail statistics
• Organisation: Department for Transport
• Updated: 25 July 2023

Rail passenger numbers and crowding statistics in several major cities in England and Wales during 2022.

• Document type: National Statistics
• Part of a collection: Rail statistics
• Organisation: Department for Transport
• Updated: 25 July 2023

An early evaluation of the Great Western Route Modernisation (GWRM) programme, as delivered up to December 2019.

• Document type: Research
• Organisation: Department for Transport
• Updated: 29 June 2023

Impact evaluation of the flexible season rail ticket introduced in 2021.

• Document type: Research
• Organisation: Department for Transport
• Updated: 29 June 2023

Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 29 June 2023

Quarterly statistics on the volume and cause of complaints made to train operating companies.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 29 June 2023

DfT Science Advisory Council response to the Rail Safety and Standards Board (RSSB) report on the analysis of air quality on board trains.

• Document type: Research
• Organisation: Department for Transport
• Updated: 5 June 2023