Guidance

Warren Hill Prison

Warren Hill is a male adult prison near Hollesley village in Suffolk.

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Book and plan your visit to Warren Hill

Prison social visits are temporarily suspended at Warren Hill following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons, which should be agreed in advance with the prison prior to travel. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Warren Hill

There are several ways you can keep in touch with a resident during their time at Warren Hill.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Warren Hill using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the prison’s rules.

Letters

Include the person’s name and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘The Governor’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Warren Hill are given a list of approved items that can be sent to them as gifts. Contact Warren Hill for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Warren Hill

Warren Hill is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Warren Hill has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

Safeguarding processes are overseen by the Suffolk Safeguarding Partnership.

Arrival and first night

When a resident first arrives at Warren Hill, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. If it’s not too late, they will meet the induction officer and the resident induction rep who will show them their allocated unit and who the other wing reps are.

Induction

Each person arriving at Warren Hill gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions and getting access to ‘safer custody’

Everyone also finds out about the rules, fire safety and how things like calls and visits work.

Accommodation

There are over 250 residents at Warren Hill housed in single rooms.

Many courses and activities are available at the gym and there’s a separate leisure area for residents who have earned privileges.

Healthcare is provided by Care UK for 12 hours a day. There is also a dentist.

Education and work

Men can take part in an education programme to gain qualifications in mechanics, IT, media or sport. They can also take part in welding, carpentry and catering workshops.

There’s also a drug rehabilitation centre.

Regular drug testing operates at Warren Hill.

Organisations Warren Hill works with

Warren Hill works with The Forward Trust, which helps people with addiction problems move towards, achieve and maintain lives free from drugs and crime.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Warren Hill

With the resident’s consent, families are encouraged to engage with the prison’s behaviour management and care planning schemes.

Phoenix Futures offers family support.

Problems and complaints

If you have a problem contact Warren Hill. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Warren Hill

Governor: Dave Nicholson

Telephone: 01394 633 400
Fax: 01394 633 438
Find out about call charges

Address

HMP Warren Hill
Grove Road
Hollesley
Woodbridge
Suffolk
IP12 3BF

See map

Safer custody hotline

Telephone (24 hours): 01394 633 400
Ask for the Safer Custody hotline to report immediate concerns you may have about a resident.

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Published 15 January 2020
Last updated 26 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new national restrictions in England.

  5. Updated visiting information in line with coronavirus restrictions.

  6. Updated survey link

  7. Prison visits update.

  8. First published.