Guidance

Swinfen Hall Prison

Swinfen Hall is a men’s prison and young offender institution (YOI) in the village of Swinfen, Staffordshire.

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Book and plan your visit to Swinfen Hall

Prison social visits are temporarily suspended at Swinfen Hall following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Swinfen Hall

There are several ways you can keep in touch with a resident during their time at Swinfen Hall.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Swinfen Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Swinfen Hall.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Swinfen Hall.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

People in Swinfen Hall are given a list of approved items that can be sent to them as gifts. Contact Swinfen Hall for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Swinfen Hall

Swinfen Hall is committed to providing an environment where men can feel safe, secure and supported in all aspects of their life.

Security and safeguarding

Every person at Swinfen Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership Board.

Arrival and first night

When a resident first arrives at Swinfen Hall, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Swinfen Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 600 men live at Swinfen Hall across 9 wings. Most men get their own room.

Education and work

Residents have access to a broad programme of classes, training and work.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Swinfen Hall

The prison advice and care trust (PACT) offers help and informal support to families and friends of men at Swinfen Hall.

Problems and complaints

If you have a problem contact Swinfen Hall. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Swinfen Hall in response to independent inspections.

Contact Swinfen Hall

Governor: Ian West

Telephone: 01543 484 000
24 hour switchboard
Fax: 01543 484 001

Find out about call charges

Follow Swinfen Hall on Twitter

Address

HMP/YOI Swinfen Hall
Swinfen Hall
Lichfield
Staffordshire
WS14 9QS

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Swinfen Hall, call the safer custody hotline and leave a message. Someone will call you back within 24 hours.

Telephone: 01543 484 244

In an emergency, call the switchboard.

Published 19 May 2020
Last updated 21 December 2020 + show all updates
  1. Visits update

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new national restrictions in England.

  5. Updated visiting information in line with coronavirus restrictions.

  6. Updated visiting information in line with coronavirus restrictions.

  7. Updated information to include confirmation of secure video calls being available at this prison.

  8. First published.