Guidance

Spring Hill Prison

Spring Hill is a men’s open prison in the village of Grendon Underwood, Buckinghamshire. It is jointly managed with Grendon Prison, which is on the same site.

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Book and plan your visit to Spring Hill

Prison social visits are temporarily suspended at Spring Hill following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Spring Hill

There are several ways you can keep in touch with a resident during their time at Spring Hill.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Spring Hill using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Spring Hill.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Spring Hill.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

People in Spring Hill are given a list of approved items that can be handed in during visits.

The items should be handed to staff to be opened and checked. Make sure to include the person’s name and prisoner number on the parcel.

Contact Spring Hill for more information on what’s allowed.

Life at Spring Hill

Spring Hill is committed to encouraging and supporting residents with employment, training, accommodation and other needs as they prepare for release.

Security and safeguarding

Every person at Spring Hill has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Buckinghamshire Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Spring Hill, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Spring Hill gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 300 men live at Spring Hill. Most men share a room.

Residents have access to a gym, weights room, sports field, library and chaplaincy.

Education and work

Learning opportunities are provided by Milton Keynes College. Qualifications are available in:

  • functional Skills, including IT
  • carpentry
  • plumbing
  • horticulture
  • kitchen services
  • customer services, including batista skills
  • mentoring

Courses are also available from Oxford Brookes University and the Open University.

Spring Hill is part of the Prisons ICT Academy (PICTA) which helps prepare prisoners for work in information and communications technology (ICT) roles.

Residents are encouraged to find employment. This ranges from training placements which allow men to earn qualifications while working, and full-time work. Springhill provides opportunities through companies that have an ongoing relationship with the prison, such as Chef Direct, Green King and DHL. Men can also find their own work.

Work placements are also available throughout the prison, for example in the kitchens, farms and gardens. Many of these come with the chance to earn qualifications at the same time.

The ‘working out’ scheme enables prisoners to also work in the community. These placements start on a voluntary basis and can progress to paid employment.

Spring Hill also offers programmes in personal development, social and life skills designed to help residents as they approach release.

Temporary release

Residents can be assessed for temporary release. This time can be used for work experience and community work, as well as preparing for release. Residents can apply for this within the prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Spring Hill

Spring Hill’s visits coordinator can provide information, guidance and support to families and friends of residents. Ask in the visitors centre to learn more.

Problems and complaints

If you have a problem contact Spring Hill. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Spring Hill in response to independent inspections.

Contact Spring Hill

Governor: Becky Hayward

Telephone (24 hours): 01296 445 000
Fax: 01296 445 001
Find out about call charges

Follow Spring Hill and Grendon on Twitter

Address

HMP Spring Hill
Grendon Underwood
Buckinghamshire
HP18 0TL

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Spring Hill, call the safer custody hotline.

Telephone (24 hours): 01296 445 026
Find out about call charges

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Published 7 April 2020
Last updated 21 December 2020 + show all updates
  1. Visit update

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new national restrictions in England.

  4. added survey link

  5. First published.