Guidance

Moorland Prison

Moorland is a prison and young offender institution (YOI) near Doncaster, South Yorkshire for men aged 18 and over.

HMP Moorland is now offering limited visits for family and friends.

To ensure the safety of visitors, residents and staff, there are strict guidelines which must be followed during you visit.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Moorland

To visit someone in Moorland you must:

  • be on that person’s visitor list
  • book your visit at least 2 days in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit. Up to 5 visitors are allowed and 3 of those can be adults.

There is no limit to the amount of visits a man can have, as long as he has a suitable visiting order (VO).

Contact Moorland if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Moorland
  • somewhere to stay overnight
  • meals

How to book family and friends visits

Moorland is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.

Telephone booking line: 01302 523 289
The booking line is open: Monday to Thursday: 9am to 3pm, Friday: 9am to 12pm Find out about call charges

Visiting times:

  • Every day (Monday-Sunday): 10am to 10.45pm and 2.45pm to 3pm

Email: legalvisits.moorland@justice.gov.uk

You can also book by telephone.

Booking line: 01302 523 289
Monday, 9:30am to 3pm
Tuesday, Wednesday, Thursday, 9:30am to 3:30pm
Friday, 9:30am to midday
Find out about call charges

Visiting times:

  • Tuesday: 2pm to 4pm
  • Wednesday: 2pm to 4pm
  • Thursday: 2pm to 4pm

All solicitors need to be on the resident’s contact list.

Getting to Moorland

Find Moorland on a map

The closest railway station is Doncaster and you can get a taxi or a bus from there.

To plan your journey by public transport:

If coming by car, use the postcode DN7 6EE for sat nav.

There is a visitor car park with spaces for Blue Badge holders.

Entering Moorland

All visitors aged 18 or over need to bring either one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card
  • citizen card

Or 2 of the following types of ID:

  • birth and marriage certificate (both count as one form of ID)
  • cheque book and valid debit/credit card (both count as one form of ID)
  • employer or student card
  • young person’s proof of age card
  • trade union card
  • rent book/card
  • non-EU foreign identity card
  • ID card from a recognised prison visitor’s organisation
  • paper driving licence

Under 18s need to bring a birth certificate, passport or student card. You can also bring a red book for babies under 3 years old.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs, have an eye scan or have your fingerprints taken.

Moorland has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons). There can be no ripped clothing, no clothes displaying offensive, discriminating or inappropriate material. Also no cloaks, capes, scarves or over the knee boots.

There will be no refreshments available during your visit.

There are strict controls on what you can take into Moorland. You will have to leave most of the things you have with you in a locker (you will need a £1 coin). This includes pushchairs and car seats. If you have a child with you, you can only bring in an empty bottle or drinking cup for them or one sealed carton of milk.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The Prison Advice and Care Trust (PACT) runs a friendly and supportive visitor centre.

There is a coffee shop where you can buy drinks and snacks.

Family days

There are 6 family days a year where men can spend a day with partners and children, in a more relaxed and enjoyable atmosphere.

Family days are advertised on the house blocks and the men can apply to be considered for them.

Keep in touch with someone at Moorland

There are several ways you can keep in touch with a resident during their time at Moorland.

Phone calls

Residents have phones in their rooms so they will be able to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

They can call at these times:

  • Mondays to Fridays: 6.30am to 8am, 9am to 1.30pm, 4pm to 11.30pm
  • Weekends: 6.30am to 11.30pm

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Moorland using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Moorland.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘HMP/YOI Moorland’ or to ‘The Governor’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Moorland are given a list of approved items that can be sent to them as gifts. Residents need to apply for permission to have items sent in. Contact Moorland for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Moorland

Moorland is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Moorland has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Doncaster Safeguarding Adults Board.

There is also a ‘Listener’ scheme for those prisoners who may be at risk from suicide or self-harm.

Arrival and first night

When a resident first arrives at Moorland, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Moorland gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Moorland houses about 1000 men in 7 units, mostly in single rooms.

It has a modern gym, including 2 weight and cardiovascular gyms, a remedial gym area, sports hall and external football field. Full-time courses lead to vocational qualifications in personal training, cycling, healthy living and first aid.

Education and work

Moorland provides 3 offending behaviour programmes (‘interventions’) which focus on thinking skills, anger management and recovery from substance abuse. There is peer group support around these.

It also runs 2 non-accredited programmes which help offenders to talk about their offending behaviour and look at what it is to be a man.

Workshops and work experience are available in farms and gardens, furniture and TV repair, industrial cleaning, kitchens, lighting, painting and decorating, tailoring, joinering, recycling and Braille.

The education department encourages men to get vocational qualifications in basic English and maths, computing, bricklaying, art, hospitality, catering and horticulture to prepare them for release.

There are other courses available about drugs, alcohol, rights and responsibilities, society and family relationships.

Temporary release

Release on temporary licence (ROTL) is based on an individual risk assessment.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Moorland

The Prison Advice and Care Trust (PACT) is the family services provider for Moorland.

Two full time family support workers help men in the prison.

The family support workers strengthen relationships with families and children in a number of ways.

Problems and complaints

If you have a problem contact Moorland. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Moorland in response to independent inspections.

Contact Moorland

Governor: Tim Beeston

Telephone: 01302 523 000
Monday to Friday, 8am to 5pm
Fax: 01302 523 001
Find out about call charges

Address

HMP/YOI Moorland
Bawtry Road
Hatfield Woodhouse
Doncaster
South Yorkshire
DN7 6BW

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Moorland, call the safer custody hotline.

Telephone: 0800 496 1364
Find out about call charges

Leave your name, the reason for your call and the name of your loved one and their prisoner number. You will be called back in 24 hours.

An emergency number will always be given.

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 21 April 2020
Last updated 5 August 2020 + show all updates
  1. Updated: HMP Moorland visiting times and visiting procedure changes in line with coronavirus restrictions.

  2. added survey link

  3. First published.