Guidance

Moorland Prison

Moorland is a prison and young offender institution (YOI) near Doncaster, South Yorkshire for men aged 18 and over.

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Book and plan your visit to Moorland

Prison social visits are temporarily suspended at Moorland following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can: * leave a voice message using the Prison Voicemail Service * send them an email using the email a prisoner service * write to them * Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list. Read more about how it works

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Moorland

There are several ways you can keep in touch with a resident during their time at Moorland.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents have phones in their rooms so they will be able to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

They can call at these times:

  • Mondays to Fridays: 6.30am to 8am, 9am to 1.30pm, 4pm to 11.30pm
  • Weekends: 6.30am to 11.30pm

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Moorland using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Moorland.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘HMP/YOI Moorland’ or to ‘The Governor’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Moorland are given a list of approved items that can be sent to them as gifts. Residents need to apply for permission to have items sent in. Contact Moorland for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Moorland

Moorland is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Moorland has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Doncaster Safeguarding Adults Board.

There is also a ‘Listener’ scheme for those prisoners who may be at risk from suicide or self-harm.

Arrival and first night

When a resident first arrives at Moorland, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Moorland gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Moorland houses about 1000 men in 7 units, mostly in single rooms.

It has a modern gym, including 2 weight and cardiovascular gyms, a remedial gym area, sports hall and external football field. Full-time courses lead to vocational qualifications in personal training, cycling, healthy living and first aid.

Education and work

Moorland provides 3 offending behaviour programmes (‘interventions’) which focus on thinking skills, anger management and recovery from substance abuse. There is peer group support around these.

It also runs 2 non-accredited programmes which help offenders to talk about their offending behaviour and look at what it is to be a man.

Workshops and work experience are available in farms and gardens, furniture and TV repair, industrial cleaning, kitchens, lighting, painting and decorating, tailoring, joinering, recycling and Braille.

The education department encourages men to get vocational qualifications in basic English and maths, computing, bricklaying, art, hospitality, catering and horticulture to prepare them for release.

There are other courses available about drugs, alcohol, rights and responsibilities, society and family relationships.

Temporary release

Release on temporary licence (ROTL) is based on an individual risk assessment.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Moorland

The Prison Advice and Care Trust (PACT) is the family services provider for Moorland.

Two full time family support workers help men in the prison.

The family support workers strengthen relationships with families and children in a number of ways.

Problems and complaints

If you have a problem contact Moorland. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Moorland in response to independent inspections.

Contact Moorland

Governor: Tim Beeston

Telephone: 01302 523 000
Monday to Friday, 8am to 5pm
Fax: 01302 523 001
Find out about call charges

Address

HMP/YOI Moorland
Bawtry Road
Hatfield Woodhouse
Doncaster
South Yorkshire
DN7 6BW

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Moorland, call the safer custody hotline.

Telephone: 0800 496 1364
Find out about call charges

Leave your name, the reason for your call and the name of your loved one and their prisoner number. You will be called back in 24 hours.

An emergency number will always be given.

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Published 21 April 2020
Last updated 21 December 2020 + show all updates
  1. visit update

  2. Updated visit info

  3. Updated visits info

  4. Updated visiting information in line with coronavirus restrictions. 

  5. Updated: HMP Moorland visiting times and visiting procedure changes in line with coronavirus restrictions.

  6. added survey link

  7. First published.