Guidance

Maidstone Prison

Maidstone is a prison in Maidstone, Kent, for foreign national men.

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Book and plan your visit to Maidstone

Maidstone is at stage 3 in the National Framework for Prisons. We are now preparing to open for visits and we will update this page with specific visiting information as soon as possible.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Maidstone

There are several ways you can keep in touch with a resident during their time at Maidstone.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Maidstone using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Maidstone.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Maidstone.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

Friends and family can send only books to residents. Make sure to include the person’s name and prison number on the parcel. They will be opened and checked by officers.

It’s not possible to send any other items or property. You can send residents money instead which they can use to buy items through a catalogue system.

Life at Maidstone

Maidstone is committed to providing a safe and educational environment where men can learn new skills to help them on release.

It accommodates foreign national men with between 3 and 30 months left to serve and provides liaison and forums with Home Office Immigration Enforcement.

Security and safeguarding

Every person at Maidstone has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Kent and Medway Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Maidstone, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Maidstone gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 600 men live at Maidstone in a mixture of single and shared rooms. There are 4 main residential house blocks and one segregation unit.

Facilities include a weights and fitness suite and an artificial turf sports pitch.

Education and work

Residents have access to a broad range of education courses and vocational workshops, including bricklaying and decorating.

Work opportunities include a printing workshop, waste management, horticulture, tailoring and contract workshops.

Maidstone also runs a number of accredited offending behaviour programmes.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Maidstone. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Maidstone in response to independent inspections.

Contact Maidstone

Governor: Judith Feline

Telephone: 01622 775 300
Fax: 01622 775 301
Find out about call charges

Address

HMP Maidstone
36 County Road
Maidstone
Kent
ME14 1UZ

See map

Sharing concerns helpline

If you have concerns about the safety or wellbeing of a man in Maidstone, call the sharing concerns helpline.

Telephone: 0161 817 5958
Find out about call charges

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Published 2 June 2020
Last updated 6 April 2021 + show all updates
  1. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  2. visit update

  3. Updated visit info

  4. Updated visits info

  5. Updated visiting information in line with new national restrictions in England.

  6. Updated visiting information in line with coronavirus restrictions.

  7. Returned to previous version - update not required until 17/08/20

  8. Updated covid visit times

  9. First published.