Guidance

Lindholme Prison

Lindholme is an adult male prison, near Doncaster, South Yorkshire.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Help us to improve this page. Give us your feedback in this 2 minute survey.

Book and plan your visit to Lindholme

To visit someone in Lindholme you must:

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Lindholme.

Contact Lindholme if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Lindholme
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

Email lindholme@hmps.gsi.gov.uk if you don’t get an email within 3 days confirming your visit online.

You can also book by telephone.

Booking line: 01302 524 980
Monday to Friday, 9am to 11am and 1:30pm to 3:30pm
Find out about call charges

Visiting times:

  • Monday: 2:15pm to 4pm
  • Wednesday: 2:15pm to 4pm
  • Friday: 2:15pm to 4pm
  • Saturday: 2:15pm to 4pm
  • Sunday: 2:15pm to 4pm

Email: legalvisits.lindholme@hmps.gsi.gov.uk

You can also book by telephone.

Booking line: 01302 524 980
Monday to Friday, 9am to 11am and 1:30pm to 3:30pm
Find out about call charges

Visiting times:

  • Monday: 2:15pm to 3pm, 3:15pm to 4pm
  • Wednesday: 2:15pm to 3pm, 3:15pm to 4pm
  • Friday: 2:15pm to 3pm, 3:15pm to 4pm

Getting to Lindholme

Find Lindholme on a map

The closest railway station is Doncaster and you can get a bus or taxi from there.

To plan your journey by public transport:

There is a visitor car park at the end of Vulcan Way.

Entering Lindholme

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • photo driving licence
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer photo ID card (if it shows the name of the visitor and the employer)

Or 2 of the following:

  • cheque book
  • credit/debit card (visitor’s name must be embossed on the card and already signed)
  • employer pass
  • young person’s ‘proof of age’ card
  • trade union or student union membership card
  • telephone/electricity/gas or water bill
  • birth or marriage certificate
  • medical card
  • new-born babies record of birth/red book

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Lindholme has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of £10 in coins (notes are not allowed). The money can be used to buy food and drink from the vending machine in the visiting hall.

There are strict controls on what you can take into Lindholme. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The Prison Advice and Care Trust runs a visitors centre where you can get support and information.

Telephone: 01302 524 700
Find out about call charges

Family days

Residents can apply for family days.

These are much longer visits to allow men more time with their partners and children in an informal and relaxed setting.

Keep in touch with someone at Lindholme

There are several ways you can keep in touch with a resident during their time at Lindholme.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Lindholme using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Lindholme.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Lindholme.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘The Governor’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Lindholme are given a list of approved items that can be sent to them as gifts. Contact Lindholme for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Lindholme

Lindholme is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Lindholme has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Doncaster Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Lindholme, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Lindholme gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

There are over 1000 men at Lindholme, housed in 10 units with a mixture of single and double rooms. There is also a purpose-built segregation unit.

Education and work

Lindholme provides individual learning plans for all men. Their education, training, advice and support focus on preparing the men to get good jobs when they leave.

Learning and skills programmes include literacy, numeracy, GCSE English, maths and ESOL (English for speakers of other languages).

Men can learn basic information technology (IT) or get higher qualifications in building computers, business admin and start-up, media and graphic design. There are courses in printing, engineering, fork lift driving, plumbing, carpentry, textiles, catering, barbering, cleaning, plastering, painting and decorating and hospitality. Men can also take a range of gym qualifications.

Lindholme also offers life skills courses in family learning and drug and alcohol awareness.

Organisations Lindholme works with

For men with issues around substance misuse, the CARAT team offers one-to-one support. On release, they have a drugs intervention programme worker to continue the support.

Shelter helps men with accommodation when preparing to leave prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Lindholme. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Lindholme in response to independent inspections.

Contact Lindholme

Governor: Simon Walters

Telephone (24 hours): 01302 524 700
Fax: 01302 524 750
Find out about call charges

Follow Lindholme on Twitter

Address

HMP Lindholme
Bawtry Road
Hatfield
Doncaster
DN7 6EE

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Lindholme, call the safer custody hotline.

Telephone: 01302 524 731

You may be asked to leave a message. If so, include your name, telephone number and why you’re calling, as well as the name and prisoner number of the man you’re worried about. Somebody should call you back within 24 hours.

In an emergency, call the switchboard.

Help us to improve this page. Give us your feedback in this 2 minute survey.

Published 19 May 2020