Defence and armed forces – guidance

Joint Casualty and Compassionate Centre (JCCC)

British armed forces casualty administration and notification.

About us

The JCCC provides a focal point for casualty administration and notification and requests for compassionate travel (for those personnel serving overseas) in respect of members of the British armed forces.

The JCCC, part of Defence Business Services (DBS), is based at Imjin Barracks, Innsworth in Gloucestershire and manned 24 hours a day, 7 days a week.

The JCCC can be contacted at any time of the day or night by any of the following means:

Telephone: 01452 519951 or fax: 01452 510807

The JCCC has launched a new mobile app and briefing films to help service personnel and their families access their services.

For all armed forces service personnel:

This service personnel brief is to give you the confidence to perform your role within defence in the knowledge that there is a dedicated organisation responsible for the immediate management of casualties and compassionate cases affecting service personnel 24 hours a day, 7 days a week, 365 days a year, the JCCC. It is crucial that you have taken all the actions necessary regarding your wishes nominating an emergency contact or completing a will, to allow the JCCC to help you and your family when incidents occur.

Service Personnel Brief

Service personnel transcript (MS Word Document, 19.3KB)

For the families of all our armed forces personnel:

When families experience incidents at home while loved ones are serving overseas it is very important that everyone is aware of the process in place that can facilitate their immediate return home. This short Families Brief is to explain the role the JCCC undertakes 24 hours a day, 7 days a week, 365 days a year to help families when incidents occur involving service personnel or someone at home.

Families Brief

Families transcript (MS Word Document, 17.1KB)


The new JCCC app is called ‘MOD ICE’ and provides a very simplistic ‘Click and Call’ facility that will direct the user to the most appropriate organisation if they are faced with a family emergency. The app can be downloaded as follows:

  1. Visit using the phone or device you want to download the app onto.

  2. Enter your Defence Gateway User Name and Password. If you don’t have a Defence Gateway account, click ‘Register’ to set one up.

  3. On the Defence Gateway home page, click on ‘App Store’.

  4. Read the instructions and click on either ‘Android’ or ‘Apple’ to suit your device.

  5. Select ‘JCCC MOD ICE’ from the selection of apps and follow the download procedure. In some cases you may need to ‘trust’ the defence gateway site on your device if prompted.

  6. You can download the app onto as many devices as you wish.

  7. To download the app onto phones or devices belonging to family members, we recommend the device is given to the Service Person, who can then access the Defence Gateway using their own log-in and complete the download. Passwords and log-in details should not be shared.

  8. Note the JCCC MOD ICE app is not currently available via public app stores and can only be accessed via the Defence Gateway.

Compassionate casework

The JCCC provides a compassionate casework service worldwide. If circumstances should arise, while a service person is overseas, families and relatives can apply for their return on compassionate grounds: for example in the event of a death in the family, serious illness or serious family crisis.

Details are provided on form JPA P001 ‘Compassionate leave travel from overseas’. This small credit card sized form is designed to be issued to personnel deploying on operations so that they may give it to their families and relatives. It provides advice on how to get help in the event of a problem. Personnel are issued with copies of the form before proceeding overseas. A fridge magnet is also available on form JPA P002.

NB: JPA P001 has been revised to provide a “write on strip” for service personnel to write their service number on the card to assist their families and relatives should they need to contact the JCCC.

Granting of compassionate leave is a matter for the individual’s commanding officer, but working closely with service welfare organisations the JCCC will investigate any reported case and categorise the case for travel and assistance.

In the most serious cases, category A, the JCCC will authorise the return of an individual by the fastest possible means and will work closely with the Defence Supply Chain Operations and Movements (DESCOM) Compassionate Travel Cell to achieve that aim. Less serious cases may be allocated a lower priority.

Casualty reporting

All casualty reports are made by an electronic Notification of casualty (NOTICAS) report incorporated within the Joint Personnel Administration (JPA) system, to the Joint Casualty and Compassionate Centre (JCCC).

The JCCC distributes the NOTICAS and tasks the notifying authority to ensure that the nominated emergency contact and, where applicable, the next of kin are informed. The JCCC may be able to authorise the travel of next of kin to the bedside of a casualty under the dangerously ill forwarding of relatives (DILFOR) scheme in appropriate circumstances.

All 3 services now use the new e-NOTICAS report on JPA and the new system has been a major step forward in improving reporting capability through electronic messaging. However, should JPA be unavailable for example on some deployed operations or due to temporary systems failure, then fax or secure email may be used.

It is also very important that the JCCC is kept informed of any changes to casualty state or location so that the emergency contact/next of kin and the chain of command can be kept informed of the latest situation.

Major incident centre

In the event of a major casualty incident involving members of any MOD personnel deployed on operations, the JCCC will activate a major incident centre. The centre will be manned by civilian personnel and if necessary reinforced by service personnel.

Activation of the MOD Major Incident Centre will be published via the media and single service command headquarters. When operational a ‘Lo-Call 0845’ telephone number will be provided for families and relatives to make enquiries.

It should be noted, however, that in the early phases of a major incident information will be limited and the JCCC will be concentrating its efforts on informing emergency contacts/next of kin about those who may have been injured.

Death in service

Should personnel die in military service, the casualty reporting requirements are the same as other casualty events in the first instance. The JCCC will then instigate the appropriate follow-on actions, which may include repatriation of the deceased to the UK, registration of the death and marking of the grave.

In association with our DBS colleagues at Norcross, we work closely with the notifying authority, the casualty notification officer (CNO) and the visiting officer (VO) to ensure that families are supported throughout such difficult occasions.

There is a single point of contact for bereaved families on all financial matters relating to service in the armed forces, via a DBS freephone helpline on 0808 1914 218.

The helpline can offer advice on pension, compensation, accommodation, pay and allowance issues. However, VO’s or families seeking specialist advice on repatriation, funeral entitlements, the marking of graves or estate issues should contact the JCCC direct.

Estates casework

Following a death in service, the deceased estates staff of the JCCC will authorise the release of any personal effects found on military property to the next of kin or executor, and is responsible for notifying the executor of any monies due to the estate from the MOD (such as balance of pay/death in service grant). Payment is made to the executor once the necessary legal authority has been obtained.

The team also makes payments to the estate of ex service personnel in respect of a preserved pension and will investigate and may grant exemptions from inheritance tax on an estate, under S154 and S155A of the Inheritance Tax Act 1984, where death arises during or, in the view of service medical authorities, is proved to have been hastened by, active service against an enemy, or other service of a war like nature, or for deaths occurring on or after 19 March 2014, where the individual was targeted and killed because they were a serving or former member of the armed forces, or died on duty whilst responding to an emergency circumstance. IHT exemptions on the estates of those who die whilst actually serving in the armed forces, where the qualifying criteria of the legislation is met, will be granted automatically by the JCCC. However, exemptions on the estates of veterans have to be applied for by the NOK / executor after the death of the individual.

Veterans or their NOK seeking additional information on the qualifying criteria for the inheritance tax exemption in relation to previous military service should contact the JCCC

Estates of deceased service personnel: unpaid estates

The Deceased Estates Office of the Joint Casualty and Compassionate Centre (JCCC) is responsible for making payments from the Ministry of Defence (MOD) to the estate of deceased service personnel, as well as those who die in retirement whilst holding preserved pension rights. These pension rights arise from military service after 1975 where there is no eligible dependant to whom the pension can be paid.

In most cases, we are able to contact and make a payment to the executor or the next of kin within a few months of the individual’s death. However, despite our best efforts, we are occasionally unable to trace the appropriate relative, particularly in those cases where the individual died many years after retiring from the armed forces.

The amounts due to the estate in such cases can vary, however, if an estate exceeds £5,000 in value and no blood relatives can be identified, the money will pass to the Crown as ‘Bona Vacantia’.

As at 1 July 2015 the MOD holds funds due to the estates of the following personnel. (This list will be updated by the MOD from time to time.)

Name Died Status Contact sought
Mr Gary Albert Atherton (Folkestone) 19 April 2004 Ex-Army (Private) Estranged spouse, believed resident in USA
Mr William Berrie 30 January 1995 Ex-Army (lance corporal) Son and daughter
Mr David Briggs 2 August 1996 Ex-Navy Son and daughter
Mr David Charlton 27 August 2012 Ex-Navy Any living relative
Mr Andrew Cheesman (Telford) 27 March 2010 Ex-Navy (able rating) Son/daughter
Mr Trevor Cheeseman (Folkestone) 8 December 2013 Ex-Army (sergeant) 4 children
Mr Jeffrey Cheshire (Germany) 31 January 2008 Ex-Army (Private) Blood relative
Mr Mark Clifton (Eastbourne) 24 January 2012 Ex-Army (corporal) Son
Mr Robert Cook (Warwick) 1 December 2011 Ex-Army (private) Son
Miss Nicola Copeland 4 August 2014 Ex-Army (private) Mother
Mrs Sarah Cousins (Blackpool) 12 July 1998 N/K Son
Mr Peter Ralph Douch (Oman) 24 January 2002 Ex- RAF (Corporal) Spouse? (Thai national)
Mr Gary Allan Garner (Falkirk) 19 Mar 2014 Ex-Army (lance corporal) Father
Mr Vincent Gormley (Kent) 25 November 2009 Ex-Army (Corporal) Wife and/or children
Mr John Gregory (Wigan) 18 February 2011 Ex-Army Sons
Mr Raymond Hill (Dagenham) 8 July 2014 Ex-Army possible spouse
Mr Simon King (Tunbridge Wells) 21 September 2007 Ex-corporal (RAF) Widow?
Mr Kevin Knight (Leicester) 3 September 2010 Ex-Army (corporal) Father (believed to have emigrated to Australia)
Mr William Marshall (Bremen, Germany) 12 May 2005 Ex-Army (private) Former spouse (German National) or their 2 children
Mr Greg Mitchell (Scotland) 14 August 2013 Ex-Army (private) Father
Mr John William Murphy (Liverpool) 17 February 2004 Ex-Army (private) Former spouse or their 2 children
Mr Brian Parsons (Blackburn) 26 October 2010 Ex-RAF Children
Mr David John Quick (formerly Hiller) (Taunton) 18 December 2008 Ex-Army (corporal) Mother
Mr Michael Rafferty (Sheffield) 14 October 2007 Ex-Army (private) Daughter
Mr Kevin Rudd (Bottisham) 24 November 2012 Ex-Army (corporal) Executor
Mr Frank Seedarnee 26 October 1993 Ex-Army (sergeant) Daughter (believed to live in USA)
Mr Royston Street (Weston super Mare) 12 April 1995 Ex-RAF Son
Mr Geoffrey Martin Taylor 27 September 2009 Ex-Army (private) Daughter
Mr Richard Steven Thorn (Basildon) 5 July 2005 Ex-Navy (able seaman) 2 children
Mr Stewart Walkinshaw (Macclesfield) 17 February 2010 Ex-Navy (able rating) Father
Mr Alan Weaver (Staffordshire) 5 April 2013 Ex-Army (corporal) Daughter
Mr Michael Kenneth Webb (Kendall) 23 February 2007 Ex-Army (lance corporal) Brother
Mr Mark Thomas White 3 November 2010 Ex-Army (private) Blood relative
Mr Gary Wright (North Shields) 28 September 2008 Ex-Army (private) Son

If you are the relative listed above, the executor of the estate, or believe that you are now the closest living relative of the deceased (NOK is determined in the following sequence: spouse, children/grandchildren, parents, brothers and sisters, etc) and can supply documentary evidence to this effect, please write to the JCCC (Deceased estates) at the address shown in the contact us section and subject to the completion of the legal formalities we may be able to release the appropriate payment.

The JCCC also holds details of a number of other estates where the MOD have previously traced and notified an entitled relative of money due to an estate, but, to date they have not returned the necessary paperwork. If you are such an individual and now wish to pursue matters, you may do so by contacting us and forwarding the documentation requested in the original notification, quoting the surname and date of death of the serviceman or woman concerned. Claims from third parties will not be accepted in such cases, unless documentary evidence is supplied to show they are acting on behalf of the entitled recipient, or can supply evidence to show that they are now the entitled recipient of the deceased’s estate.

Funerals and graves

Where an individual dies whilst in paid military service, they are entitled to either a service funded or private funeral. With a service funeral, the unit will pay the majority of the undertakers bill, whilst the family are responsible for settling the bill following a private funeral. In both cases the NOK, or executor, will receive a £1,000 funeral expenses grant from the JCCC to help meet any non-admissible funeral expenses and to help with costs to attend any memorial/remembrance service or unit homecoming parade. For those families who choose to organise a private funeral, the MOD will also pay a second grant (of up to £3,385) on production of a receipted funeral bill.

Where a service funeral is held, the JCCC will offer to provide a military pattern headstone, urn plot marker (UPM), or entry in a book of remembrance, at public expense, as a memorial to the deceased. Service headstones (not UPM) will be maintained in perpetuity (subject to certain conditions) under arrangements put in place by the JCCC (for non war graves) or the Commonwealth War Graves Commission. See the war graves page for further information.

Full details of the regulations pertaining to headstones and markers are available at Volume 2 Chapter 3 of JSP 751.

The JCCC also provides details of all those who die in military service, to the Trustees of armed forces memorial. This memorial, located in the National Memorial Arboretum, at Alrewas, in Staffordshire, commemorates service personnel who have died whilst on duty, or as the result of terrorist activity, since 1 January 1948. The decision as to which names appear on the memorial is a matter for the Trustees and not the JCCC. Further information on the armed forces memorial and a roll of honour listing all those who have died in military service (on or off duty) since 1 January 1948 may be obtained via Roll of Hounour.

Commemorations and licensing

A small team answers enquiries relating to individual military fatalities outside the recent past and co-ordinates investigations following the discovery of human remains of British service personnel killed in World War 1 and World War 2. This fascinating work involves attempts to identify the casualty and trace their next of kin or descendants. In accordance with the policy in force at the time of death, the MOD does not repatriate the bodies of those who died prior to the mid 1960’s but will arrange an appropriate interment or military funeral in the country concerned and where identities can be established will fund two close relatives to attend the service.

The Commemorations team will also;

  • issues licenses (on behalf of the Secretary of State for Defence) under the Protection of Military Remains Act 1986, to groups wishing to carry out archaeological investigations at military aircraft (British, American or German) crash sites in the UK. (See the aviation archaeology page).

  • advise the Commonwealth War Graves Commission (CWGC) on the validity of claims from members of the public suggesting identities for bodies buried as “Unknown soldiers, sailors or airmen”. Identities will only be confirmed and the headstone on the grave changed where the identity can be established using “clear and convincing” evidence which can be validated by the MOD.

Contact us

To contact JCCC please see our details below:

Joint Casualty and Compassionate Centre (JCCC)

Room G35
Innsworth House
Imjin Barracks