Guidance

Huntercombe Prison

Huntercombe is a prison near Henley-on-Thames, Oxfordshire, for foreign national men.

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Book and plan your visit to Huntercombe

Prison social visits are temporarily suspended at Huntercombe following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons, which should be agreed in advance with the prison prior to travel. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Huntercombe

There are several ways you can keep in touch with a resident during their time at Huntercombe.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Huntercombe using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Huntercombe.

Letters

You can write at any time.

Include the person’s name, date of birth and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

Friends and family can send books to residents. They must be bought and sent from approved retailers: Waterstones, WH Smith or Amazon.

Make sure to include the person’s name and prison number on the parcel. They will be opened and checked by officers.

It’s not possible to send any other items or property. You can send residents money instead which they can use to buy items through a catalogue system.

Life at Huntercombe

Huntercombe is committed to providing a safe and educational environment where men can learn new skills to help them on release.

It accommodates foreign national men with between 3 and 30 months left to serve and provides liaison and forums with Home Office Immigration Enforcement.

Security and safeguarding

Every person at Huntercombe has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Oxfordshire Safeguarding Adults Board.

Huntercombe also works with the Samaritans to train residents to be Listeners for those who need support during difficult times.

Arrival and first night

When a resident first arrives at Huntercombe, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Huntercombe gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 480 men live at Huntercombe in a mixture of single and shared rooms.

Education and work

Residents have access to a broad programme of learning opportunities, ranging from basic skills, such as English and maths, to higher learning and qualifications. Vocational training is available in bricklaying, painting and decorating, industrial cleaning and kitchen work.

The gym offers a range of activities for residents of all physical abilities.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Huntercombe

Family Engagement support for Huntercombe is provided by the Prison Advice and Care Trust (PACT).

Email: huntercombe@prisonadvice.org.uk

Problems and complaints

If you have a problem, please write to the Governor.

If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Huntercombe

Governor: David Redhouse

Telephone: 01491 643 100
Fax: 01491 643 101
Find out about call charges

Follow Huntercombe on Twitter

Address

HMP Huntercombe
Nuffield
Henley-on-Thames
Oxfordshire
RG9 5SB

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Huntercombe, contact the safer custody hotline. Leave as much information as possible and a telephone number for staff to call you back.

Email: safercustodyhuntercombe@justice.gov.uk
Telephone: 01491 643 225
Find out about call charges

If it is not urgent, leave a message with your telephone number on the safer communities line on:

Telephone: 0345 039 0015

In an emergency, call the main prison telephone number and ask to speak to the orderly officer.

Published 5 May 2020
Last updated 26 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Changes to visiting times.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new local restriction tiers.

  5. Updated visiting information in line with new national restrictions in England.

  6. Updated visiting info and removed booking email

  7. Updated visiting information in line with coronavirus restrictions.

  8. Updated visiting times and visiting procedure changes during coronavirus.

  9. First published.