Guidance

Humber Prison

Humber is a men’s prison in Brough, near Hull, East Yorkshire.

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Book and plan your visit to Humber

Humber is now offering visits for family, friends and significant others, in line with stage 1 of the National Framework for Prisons.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

We are now allowing physical contact at social visits following a negative rapid test. Find out more here.

There are a number of other ways to contact someone in prison if you are unable to visit them.

You can also contact the Prisoners’ Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in Humber you must:

  • be on that person’s visitor list
  • book your visit at least 3 days in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

You can make between 2 and 4 visits a month, depending on a man’s ‘privileges’.

Contact Humber if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Humber
  • somewhere to stay overnight
  • meals

How to book family and friends visits

Humber is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.

You can book by telephone only. We are not currently accepting online bookings.

Booking Line: 0300 060 6606

The booking line is open Monday to Friday: 9am to 11am and 1pm to 3pm

Visiting times:

  • Monday: 1:30pm to 3:30pm
  • Wednesday: 1:30pm to 3:30pm
  • Friday: 1:30pm to 3:30pm

There are currently no legal visits taking place.

Getting to Humber

Find Humber on a map

The closest railway station is 5 miles from the prison in Brough. You can get a taxi from there.

To plan your journey by public transport, use Yorkshire Travel for the fastest route.

There is car parking available at the prison with Blue Badge spaces in front of the gate.

Entering Humber

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Humber has a strict dress code policy stating all visitors should wear smart clothes. That means no vests, no logos, no sports tops, no ripped clothing, no high boots, no steel toe-caps, no low-cut tops, no shorts or short dresses.

Also Humber will not allow entry to people wearing multiple layers, padded coats or jackets, hi-vis jackets or any headwear, other than that worn for religious reasons.

There will be no refreshments available during your visit.

There are strict controls on what you can take into Humber. You will have to leave most of the things you have with you in a locker or with security. You can leave pushchairs and car seats in the visitors centre at the bottom of the car park.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

All visitors must book in and show ID at the visitor centre which is just outside the main prison gate.

It is open at 12.30pm from Monday to Friday, and from 9am on Saturday and Sunday.

It is best to book in at least 30 minutes before the start of your visit.

Under coronavirus safety measures, there will be no toys for children to play with.

Family days

There are monthly family days at Humber that prisoners can apply for.

Keep in touch with someone at Humber

There are several ways you can keep in touch with a prisoner during their time at Humber.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Prisoners have phones in their rooms but they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send and receive emails to someone in Humber using the Email a Prisoner service.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Humber.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Humber are not allowed gifts.

Men serving 18 months or more can apply for a clothing parcel. If approved, they can normally receive a pair of trainers, t-shirts, a jumper and some jogging bottoms.

Contact Humber for more information.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Humber

Humber is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Humber has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the East Riding Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Humber, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Restrictions apply to men who are subject to public protection orders.

Induction

Each person who arrives at Humber gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

If a man needs additional support, they can request an appointment.

There are notices displayed explaining prison rules, fire safety, and how things like calls and visits work.

Accommodation

There are over 1000 men living at Humber, in both single and double cells, and their accommodation is split into 2 zones.

Zone 1 is made up of Wings A to G.

Zone 2 is made up of wings H to N, and includes the induction block and the segregation unit.

Other wings are dedicated to:

  • drug recovery
  • men with ‘enhanced’ privileges
  • Imprisonment for Public Protection (IPP) and life sentences
  • ISFL (Incentivised Substance Free Living)

Education and work

There are a range of workshops set up to promote employment skills for use on release. These include cycle repairs, waste management, catering and gardening.

NOVUS provides educational services and sets high standards in literacy, numeracy and IT. As well as functional skills, NOVUS provide a range of vocational training that includes bricklaying, tiling and painting and decorating.

There are offending behaviour and resettlement programmes on offer, as well as substance abuse and addiction recovery services.

Organisations Humber works with

Healthcare is provided by City Healthcare Partnership (CHCP). Humber also works closely with:

  • NOVUS (education)
  • East Riding (library services)
  • Amey (facilities management)
  • Job Centre Plus
  • APM (employment and training)
  • Community Rehabilitation Company (CRC) and Shelter (housing)
  • Remedi (restorative practice)
  • DART (drug and alcohol recovery)
  • Lincoln Action Trust (children and family support)
  • Andy’s Man Club (weekend runs)
  • Samaritans (for men in crisis)

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Humber

Humber’s children and family services provider is Lincolnshire Action Trust.

Members of staff are available in the visitors centre and the visits hall.

Men can also request to see them for support and help with their families.

Problems and complaints

If you have a problem, write to ‘Complaints and Correspondence’ at the main address.

If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Humber in response to independent inspections.

Contact Humber

Governor: Marcella Goligher

Telephone: 01430 273 000
24 hour
Fax: 01430 428 001
Find out about call charges

If you need to write a letter, post it to the main address.

Follow Humber on Twitter

Address

HMP Humber
Sands Lane
Brough
East Yorkshire
HU15 2JZ

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Humber, call the safer custody hotline which is available at all times.

Telephone: 01430 273 458

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 21 April 2020
Last updated 26 August 2021 + show all updates
  1. Updated rules for sending in money and gifts.

  2. Updated physical contact guidance

  3. New visiting times and booking information added.

  4. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  5. Updated visit info

  6. Updated visiting information in line with new local restriction tiers.

  7. Updated visiting information in line with new local restriction tiers.

  8. Updated visiting information in line with new national restrictions in England.

  9. Updated video call info

  10. Updated informaiton about limited visiting hours for family and friends.

  11. added survey link

  12. First published.