Guidance

How to fill in and submit your VAT Return (VAT Notice 700/12)

Find out how to fill in your VAT Return, about using VAT accounting schemes and how to submit your return electronically.

Detail

This notice cancels and replaces Notice 700/12 (August 2014). Details of any changes to the previous version can be found in paragraph 1.1 of this notice.

1. Overview

1.1 What this notice is about

This notice helps you complete the VAT Return and provides information on how to submit your completed return to HMRC. It will guide you through the form, box by box. It also contains some special advice for those using VAT accounting schemes and information about submitting your return electronically.

Ensure that you read any VAT notices relevant to your circumstances before you complete your return.

1.2 Online returns

Virtually all VAT-registered businesses are required by law to submit their returns online and pay electronically. You will not have to do this if either of the following apply, HMRC is satisfied that:

  • your business is run entirely by practising members of a religious society whose beliefs prevent them from using computers
  • it is not possible for you to use a computer to submit your returns, for reasons of age, disability or remoteness of location

If you think either of these apply to you then contact the VAT helpline to discuss alternative arrangements.

You will not have to file returns online if you’re subject to an insolvency procedure - but if you’ve an approved Voluntary Arrangement you can submit online.

You can find out more about online VAT Returns. The benefits include:

  • a safe and secure method of sending your return
  • an on-screen acknowledgement that we’ve got your return
  • an option to get an electronic reminder when your return is due
  • automatic calculations to reduce errors when completing the return
  • up to 7 extra calendar days to submit your return and pay any VAT due (compared with the due date for paper returns and cheques sent by post) - and if you pay by Direct Debit online at least 10 extra calendar days to pay

There are legal conditions that apply to submitting returns online and getting the extra time for paying electronically.

Section 5 of this notice contains more information.

2. Explanation of some common VAT terms

This section gives a brief summary of some of the common terms you’ll come across as you read this notice. But, if you’re completing a return for the first time, it might be helpful to look at the VAT guidance.

2.1 Supplies

This is the term for the sale of goods or services which you make by way of business. All goods and services that are subject to VAT (at the standard, reduced or zero rate) are called ‘taxable supplies’.

2.2 Output VAT

This is the VAT on your sales of goods or services. These sales are known as outputs. Output VAT (or output tax) is the VAT you charge and collect from your customers on goods or services going out of the business if you’re registered for VAT.

2.3 Input VAT

This is the VAT that you can claim on amounts paid to your suppliers for goods and services that you buy for your business. These purchases are known as inputs. Input VAT (or input tax) is the VAT you can reclaim on goods and services coming in to your business if you’re registered for VAT.

If you make, or intend to make, both taxable and exempt supplies and you incur input VAT that relates to both kinds of supply, you’re classified as ‘partly exempt’. Your recovery of input VAT in such circumstances is subject to the partial exemption rules.

2.4 Tax due

Your return asks you to record the output VAT payable to us and the input VAT you can claim back from us. If the output VAT is greater than the input VAT, you’ll owe the difference to us. This is a tax due return.

If the input VAT you can claim is greater than the output VAT you owe, you’ll be due a repayment of VAT from us. This is a repayment return.

2.5 VAT period

The top of your return will show the inclusive dates that the return covers. For example, if you submit quarterly returns and the end date shown on the return is 31 March 2018, then it will cover the period from 1 January 2018 to 31 March 2018 and be called period 03/18. If it ends on 31 August 2018, your return period will be called 08/18.

2.6 Tax point

There are rules for working out the time when a supply of goods or services is treated as taking place. This is called the tax point. You must account for VAT in the VAT period that the tax point occurs in at the rate in force at that time unless you use the Cash Accounting Scheme.

2.7 Imports

These are goods and related costs that you buy for your business from suppliers outside the EU. You can reclaim any VAT that you pay on these goods as input VAT, subject to the normal rules (see Imports (VAT Notice 702)).

2.8 Acquisitions

These are the goods that you buy from a VAT-registered business in another EU member state and are dispatched or removed into the UK. You may have to account for VAT in the UK (referred to as ‘acquisition tax’), but you can also recover that VAT as input VAT, subject to normal rules. For further information and details of EU member states see The single market (VAT Notice 725).

2.9 Exports

These are goods that you supply to customers outside the EU. These supplies are normally zero-rated, see Goods exported from the UK (VAT Notice 703).

2.10 Dispatches or removals

These are goods that you supply to customers in other EU member states that are dispatched or removed from the UK. Goods leaving the UK to go to other member states are not called ‘exports’, but are dispatches or removals. The term ‘export’ is only used for goods leaving the UK to go to countries outside the EC.

3. How to fill in each box on your return

The requirements shown here apply to both paper and online returns.

Read section 4 if you’re using a special VAT accounting scheme such as:

  • Flat Rate Scheme for small businesses
  • cash accounting
  • annual accounting
  • margin schemes for second hand goods, works of art, antiques and collectors’ items
  • payments on account
  • reverse charge accounting

If you use a retail scheme, see Retail schemes (VAT Notice 727).

3.1 Common requirements when completing boxes 1 to 9

When filling in each box on the return you must:

  • fill in all boxes clearly in black ink
  • write ‘none’ where necessary on paper returns and ‘0.00’ on online returns
  • not put a dash or leave any box blank
  • write ‘00’ in the pence column if there are no pence
  • not enter more than 1 amount in any box
  • put the figure in brackets on a paper return, for example, (1000.00) if you’ve a negative amount in boxes 1 to 4
  • insert a minus sign before negative amounts on online returns, for example, -1000.00 if you’ve a negative amount in boxes 1 to 4

The paper version of the return is designed to be read by machine. Follow these rules so that the information declared can be easily read.

3.2 Filling in box 1

Box 1 VAT due in the period on sales and other outputs

Include the VAT due on all goods and services you supplied in the period covered by the return. This is your ‘output VAT’ for the period. VAT may also be due on supplies outside the mainstream of your business. Some examples are:

  • fuel used for private motoring where VAT is accounted for using a scale charge (see Motoring expenses (VAT Notice 700/64))
  • the sale of stocks and assets
  • goods you take out of the business for your own private use
  • VAT due under reverse charge accounting and the gold scheme (see paragraph 4.6)
  • supplies to your staff
  • gifts of goods that cost you more than £50, excluding VAT
  • supplies of goods to customers not registered for VAT in another member state - including distance sales from the UK to another member state where supplies are below the distance selling threshold in that member state
  • distance sales to the UK which are above the UK distance selling threshold or, if below the threshold the overseas supplier opts to register for VAT in the UK
  • commission received for selling something on behalf of someone else
  • VAT shown on self-billed invoices issued by your customer
  • supplies of installed or assembled goods in the UK where an overseas supplier is registered for VAT here (see The single market (VAT Notice 725))

Points to remember when filling in box 1:

  • deduct any VAT on credit notes issued by you
  • deduct any VAT when you make refunds under the retail export scheme
  • include VAT on the full value of the goods where you’ve taken something in part exchange
  • leave out any amounts notified to you as assessments by us
  • you can sometimes include VAT underdeclared or overdeclared on previous returns - but see paragraph 6.6
  • you must not declare zero-rated exports or supplies to other EU member states unless certain conditions are met (see Goods exported from the UK (VAT Notice 703) or The single market (VAT Notice 725))

3.3 Filling in box 2

Box 2 the VAT due in the period on acquisitions from other member states of the EU

Show the VAT due on all goods and related costs bought from VAT-registered suppliers in other EU member states, these purchases are referred to as ‘acquisitions’. Related costs include any payment that you make to cover your supplier’s costs in making the supply, such as packing, transport or insurance which they’re responsible for under their contract with you.

You must include the VAT due on all your acquisitions for the VAT period in which the tax point occurs. This is the earlier of either the:

  • date your supplier issued you with the invoice
  • 15th day of the month following the one that the goods were sent to you in

You may also be entitled to reclaim this amount as input VAT and do so by including the relevant figure within the total at box 4 (but see the rules for reclaiming input VAT in VAT guide (VAT Notice 700)).

Information about trading within the EU is contained in The single market (VAT Notice 725).

3.4 Filling in box 3

Box 3 total VAT due

Show the total VAT due, that is, boxes 1 and 2 added together. This is your ‘output VAT’ for the period.

This figure will be calculated automatically if you’re completing your return online.

3.5 Filling in box 4

Box 4 VAT reclaimed in the period on purchases and other inputs (including acquisitions from the EU)

Show the total amount of deductible VAT charged on your business purchases. This is referred to as your ‘input VAT’ for the period. You cannot claim input VAT on your return unless you have a proper VAT invoice to support the claim (but see the rules in VAT guide (VAT Notice 700).

You can reclaim VAT you:

  • have paid under the reverse charge procedure or the gold scheme (see paragraph 4.6)
  • can reclaim on acquisitions of goods from VAT-registered suppliers in other EU member states (this must correspond with the amount declared within box 2)
  • pay on imports from countries outside the EU (as long as you’ve got the relevant import VAT certificate)
  • are claiming back as bad debt relief, see Relief from VAT on bad debts (VAT Notice 700/18)
  • pay on removals from a warehousing regime or a free zone
  • have shown on self-billed invoices issued by you

Points to remember when filling in box 4, make sure you do not include VAT:

Other points to remember:

  • deduct VAT on any credit notes issued to you
  • you can sometimes include VAT underdeclared or overdeclared on earlier returns - but see paragraph 6.6
  • leave out any amounts notified to you by us as overdeclarations
  • leave out amounts paid on assessments or amounts that we already owe you
  • if you’re partly exempt your recovery of input VAT is subject to partial exemption rules)

3.6 Filling in box 5

Box 5 net VAT to pay to HMRC or reclaim

Take the figures in boxes 3 and 4. Deduct the smaller from the larger and enter the difference in box 5.

This figure will be calculated automatically if you’re completing your return online.

If the figure in box 3 is more than the figure in box 4, the difference is the amount you must pay. If the figure in box 3 is less than the figure in box 4 we’ll credit your account and repay the balance, subject to any enquiries we may need to make.

3.7 Filling in box 6

Box 6 total value of sales and all other outputs excluding any VAT

Show the total value of all your business sales and other specific outputs but leave out any VAT. Some examples are:

  • zero rate, reduced rate and exempt supplies
  • fuel scale charges (see Motoring expenses (VAT Notice 700/64))
  • exports
  • supplies to other EU member states (that is any figure entered in box 8)
  • supplies of installed or assembled goods in the UK where the overseas supplier registers for VAT here
  • distance sales to the UK which are above the UK distance selling threshold or, if below the threshold the overseas supplier opts to register for VAT in the UK
  • reverse charge transactions (see paragraph 4.6)
  • supplies which are outside the scope of UK VAT as described in Place of supply of services (VAT Notice 741A)
  • deposits that an invoice has been issued for

But, you do not include in box 6 any of the following:

  • money you’ve personally put into the business
  • loans, dividends and gifts of money
  • insurance claims
  • Stock Exchange dealings (unless you’re a financial institution)

3.8 Filling in box 7

Box 7 the total value of purchases and all other inputs excluding any VAT

Show the total value of your purchases and expenses but leave out any VAT.

You must include the value of:

  • imports
  • acquisitions from VAT-registered suppliers in other EU member states (that is any figure entered in box 9)
  • ‘reverse charge’ transactions (see paragraph 4.6)

But do not include the value of any of the following:

  • wages and salaries
  • PAYE and National Insurance contributions
  • money taken out of the business by you
  • loans, dividends, and gifts of money
  • insurance claims
  • Stock Exchange dealings (unless you’re a financial institution)
  • MOT certificates
  • motor vehicle licence duty
  • local authority rates
  • income that’s outside the scope of VAT because it is not consideration for a supply

3.9 Filling in box 8

Show the total value of all supplies of goods to other EU member states and directly related costs, such as freight and insurance, where these form part of the invoice or contract price. This must include the value of any goods dispatched from the UK to a destination in another member state, even if no actual sale is involved or the sale is being invoiced to a person located outside the EU. Leave out any VAT. See The single market (VAT Notice 725) for further information on trading within the EC.

You must include the value of supplies such as:

  • any goods dispatched from the UK to a destination in another member state
  • goods dispatched from the UK for installation or assembly in another member state
  • the value of supplies of new means of transport to unregistered customers in another member state (see New means of transport (VAT Notice 728))
  • distance sales to unregistered customers in another member state where the value of your distance sales have exceeded the distance selling threshold of that member state

But you do not include in box 8 the value of any of the following:

  • services related to the supply of goods that have been invoiced separately
  • separate supplies of services, such as legal or financial services
  • the goods themselves when you are supplying processing work
  • sales made in the UK to unregistered customers in another EU member state where the supplies are not distance sales

Figures entered in this box must also be included in the box 6 total.

3.10 Filling in box 9

Show the total value of all acquisitions of goods from VAT-registered suppliers in other EU member states and directly related costs, such as freight and insurance, where these form part of the invoice or contract price, but leave out any VAT.

You must include the value of supplies such as:

  • acquisitions made within the return period in which the tax point occurs
  • goods installed or assembled in the UK where those goods have been dispatched from another EU member state

But you do not include in box 9 the value of any of the following:

  • the goods themselves when you are supplying processing work
  • services related to acquisitions that have been invoiced separately
  • separate supplies of services

Figures entered in this box must also be included in the box 7 total.

4. Filling in the return if you use a VAT Accounting Scheme

If you use any of the special VAT accounting schemes there may be different rules for completing some of the boxes on the return (see the guidance at paragraphs 4.1, 4.2, 4.3, 4.4, 4.5 and 4.6). Other boxes should be completed in the normal way as shown in section 3.

If you trade in other goods and services outside a special scheme you should also include those supplies on your return in the normal way.

4.1 Flat Rate Scheme for small businesses

This scheme allows small businesses an alternative to the normal method of accounting for VAT. Under this scheme you can work out your VAT by applying a flat rate percentage to your total turnover (including VAT).

If you use this scheme there are special rules for completing boxes 1, 4, 6 and 7 of the return. All other boxes are completed as normal.

Box 1 VAT due on sales

To calculate the VAT due under the Flat Rate Scheme, you must apply the flat rate percentage for your trade sector to the total of all your supplies, including VAT. This includes your supplies at the standard and reduced rates and any which are zero-rated or exempt. You may have other output tax to include in the box such as the sale of capital expenditure goods on which you’ve claimed input tax separately while using the Flat Rate Scheme.

You should also use this box to record transactions that are subject to the reverse charge (see paragraph 4.6).

Box 4 total input VAT

If you use the Flat Rate Scheme you do not normally make a separate claim for input VAT, including any VAT on imports or acquisitions, as the flat rate percentage for your trade sector includes an allowance for input VAT.

But you can recover VAT on any single purchase of capital goods of £2,000 or more, including VAT, and VAT on stocks and assets on hand at registration. For details, see VAT Notice 733: Flat Rate Scheme for small businesses.

You should also use this box to claim bad debt relief and to account for reverse charge transactions (see paragraph 4.6).

Box 6 total value of sales

Enter the turnover that you applied your flat rate percentage to, including VAT. You should also include the value, excluding VAT, of any supplies accounted for outside the Flat Rate Scheme, such as the sale of any capital goods that you’ve reclaimed input VAT on, and reverse charge transactions. Also include any amount you’ve entered in box 8.

Box 7 total value of purchases

Usually there’ll be no figure in this box unless you’ve bought a capital good costing more than £2,000 (including VAT) and you’re claiming the input VAT in box 4. In which case, enter the sale price, excluding VAT. Also include in box 7 any amount you’ve entered in box 9 and reverse charge transactions.

Further information about the scheme is available in VAT Notice 733: Flat Rate Scheme for small businesses.

4.2 Cash Accounting Scheme

This scheme allows you to account for VAT on the basis of payments you get and payments you make, rather than on invoices you issue and receive.

If you use this scheme there are special rules for completing boxes 1, 4, 6 and 7 of the return. All other boxes are completed as normal.

Box 1 VAT due on sales

If you use the Cash Accounting Scheme, you must base the figure you put in this box on the payments you’ve had, not the invoices you’ve issued.

Box 4 total input VAT

If you use the Cash Accounting Scheme, you must base your input VAT claim on payments you’ve made, not invoices received. But you cannot use the scheme for acquisitions of goods from other EU member states, or for imports. You must account for the VAT on such purchases in the normal way and add that amount to your cash accounting figure in this box.

Box 6 total value of sales

Enter the value of all your sales, excluding VAT, for the period based on the payments you’ve had, not the invoices issued. Also include in box 6 any amount you’ve entered in box 8.

Box 7 total value of purchases

Enter the value of all your purchases of goods and services for the period, excluding VAT, based on the payments you’ve made, not the invoices received. Also include in box 7 any amount you’ve entered in box 9.

Further information about the scheme is available in Cash accounting scheme (VAT Notice 731).

4.3 Annual Accounting Scheme

This allows you to complete one return each year and pay regular instalments of the VAT you expect to owe to avoid a large bill at the end of the year.

If you use this scheme complete all boxes on the return in the normal way for the VAT period.

Box 5 Net VAT to pay to HMRC or to reclaim

Do not deduct any instalments you’ve paid during the period when working out the figure to put into this box.

But the end of the year payment you send with your annual return should be the box 5 figure minus any instalments you’ve already made for the period.

Further information about the scheme is available in Annual accounting (VAT Notice 732).

4.4 Margin Scheme for second-hand goods, works of art, antiques and collectors’ items

VAT is normally due on the full value of the goods you sell. If you trade in second-hand goods, works of art, antiques and collectors’ items, you may be eligible to use the Margin Scheme. The Margin Scheme allows you to calculate VAT on the difference (or margin) between your buying price and your selling price. If no profit is made (because the buying price exceeds the selling price) then no VAT is payable.

If you use the Margin Scheme there are special rules for completing boxes 1, 6, and 7 on the return. If you also trade in goods and services outside the Margin Scheme you must account for those supplies on your return in the normal way (described in section 3).

Box 1 VAT due on sales

Include the output VAT due on all eligible goods sold in the period covered by the return.

Box 6 total value of sales

Include the full selling price of all eligible goods sold in the period, less any VAT due on the margin.

Box 7 total value of purchases

Include the full purchase price of eligible goods bought in the period.

You do not need to include Margin Scheme purchases or sales in boxes 8 and 9 of your return.

Further information about the scheme is available in:

4.5 Payments on account

Every VAT-registered business with an annual VAT liability of more than £2.3 million is should make payments on account (POA).

Once in POA each business must make interim payments at the end of the second and third months of each VAT quarter. These interim payments are POA of the quarterly VAT liability. A balancing payment for the quarter, that is the quarterly liability less the POA already made, is then made with the return.

When you complete your return you should fill in and send your quarterly returns in the normal way. Do not adjust any figures on the return to take account of POA that you’ve made. But the amount to pay is the net liability shown on the return less any POA that you’ve already made in respect of that period.

Repayments that may be due will be made under the normal rules. If your return is a repayment return, the payments on account made in the quarter will also be repaid subject to any debt on file.

Further information is available in VAT Notice 700/60: payments on account.

4.6 Reverse charge accounting

Under the reverse charge procedure, the buyer of the goods or services, rather than the seller, is liable to account for the VAT on the sale. The return should be completed in accordance with the guidance in the following table:

If you use the reverse charge for and you’re the supplier, fill in and you’re the customer, fill in
Gold Box 6 (value of the supply) Box 1 (output VAT)
Box 4 (input VAT)
Box 6 (value of the deemed supply)
Box 7 (purchase value)
Services Box 6 (value of the supply) Box 1 (output VAT)
Box 4 (input VAT)
Box 6 (value of the deemed supply)
Box 7 (purchase value)
Mobile phones and computer chips Box 6 (value of the supply) Box 1 (output VAT)
Box 4 (input VAT)
Box 7 (purchase value)

Further information is available in:

5. Submitting your return and making payment

You (or your accountant or other agent) can opt to use either the free HMRC VAT online service or commercial software.

You can benefit from the built-in safeguards which include:

  • an on screen acknowledgement
  • automatic calculations to reduce errors

You’ll also be able to make payment by Direct Debit and you may get extra time to submit your return and make payment.

If you’re sending an online return, you can check your VAT Return and payment deadlines in your VAT online account.

Your VAT online account tells you when:

  • your VAT Returns are due
  • the payment must clear HMRC’s account

The deadline for submitting the return online and paying HMRC are usually the same - 1 calendar month and 7 days after the end of an accounting period.

You need to allow time for the payment to reach HMRC’s account.

If you’re sending us a paper return, it must reach us no later than the due date shown on your return.

Your payment should also reach us in time to clear our bank accounts by the same due date.

If you’re using the VAT Annual Accounting Scheme, your due date is 2 months after the end of the VAT period.

Your payment should also reach us in time to clear our bank accounts by the same due date.

6. Returns, payments and assessments

6.1 If you cannot complete your return or pay the VAT by the due date

If you do not have all the information you need to complete your return or you’ll be unable to submit a correct return or payment by the due date, see VAT guide (VAT Notice 700), paragraph 21.2 Late, incomplete or incorrect returns and payments.

For details about default surcharge and how it works, see Default surcharge (VAT Notice 700/50).

6.2 If you submit your return and payment late

We’ll tell you if we get your return or payment late and you may be liable to a surcharge. It’s in your own interests to make sure we get your returns and payments on time.

You can find out more about this in Default surcharge (VAT Notice 700/50).

For further information on how to make a payment, go to Pay your VAT bill.

6.3 If you lose your paper return

If you’ve lost or mislaid the original form do not alter another return form or send your VAT declaration in another way. You should contact the VAT helpline immediately and ask for a replacement, but we cannot provide paper versions of any returns that you’re required to submit online.

6.4 If you are unable to send an electronic return due to a system problem

If the system crashes or the website is not available, you should phone the VAT Online Services helpdesk. They’ll tell you what you should do. In the meantime you should still make arrangements to pay any VAT due electronically and on time.

6.5 If you get an assessment from HMRC because you have failed to send in a return

You should send us the return immediately, with the correct figures for the VAT period. If you get such an assessment and it understates your VAT liability and you do not tell us within 30 days, you may be liable to a penalty and interest.

When making payments if you have:

  • not paid the assessment and box 5 of the return shows that you owe us VAT, then you should pay the full amount shown as due, not the amount on the assessment
  • already paid the assessment and the amount shown in box 5 is more than the assessment, then you should send us a payment for the balance with the return
  • paid the assessment and the amount shown in box 5 is less than the assessment, then we’ll repay or credit you with the overpayment subject to any enquiries we may need to make

6.6 How to correct errors on previous returns

You may be able to correct errors in returns for the preceding 4 years by using boxes 1 and 4 of the return for the period of discovery provided the net error is either:

  • £10,000 or less
  • between £10,000 and £50,000 and does not exceed 1% of the total value of your sales (before correction) shown in box 6

Net errors exceeding £50,000 and those above £10,000 that exceed 1% of the box 6 amount must be separately notified.

Further information is contained in VAT Notice 700/45: how to correct VAT errors and make adjustments or claims.

6.7 How to tell us about changes to your business

If your business circumstances change you must tell HMRC. Such changes will include a new address, company name or trading style, and if you need to cancel your VAT registration. Notify changes:

  • online - for information on how to do this see Changes to your details
  • by completing form VAT 484 and sending it to Grimsby National Registration Service - the address is on the form

For information on how to cancel your VAT registration see Cancel registration.

7. Things to check before you send your return

7.1 Checking your figures

When checking your figures:

  • if all your outputs are standard-rated, the total in box 1 should be 20% of the total in box 6 (before 4 January 2011 the standard VAT rate was 17.5%, and from 1 December 2008 to 31 December 2009 it was 15%)
  • if you have entered a value in box 9, include any acquisition tax due on your intra-EU acquisitions in boxes 2 and 4
  • your box 5 total should be the difference between boxes 3 and 4 - this is calculated automatically if you complete your return online
  • if the total in box 8 is more than the total in box 6, or the total in box 9 is more than the total in box 7, you may have transposed the box figures in error
  • when you complete your online return, check that you have entered the correct figures before you click on ‘submit’, as you cannot amend the return online after your have submitted it

7.2 Other checks

Other checks to be carried out are:

  • have you completed every box on the return, entering ‘none’ on paper returns and ‘0.00’ on electronic returns if applicable?
  • have you entered any negative figures on a paper return in brackets, for example, (1000.00)? insert a minus sign before negative amounts on the online return for example -1000.00
  • have you zero-rated any exports or removals without obtaining valid evidence that the goods have left the UK within the appropriate time limits? see Goods exported from the UK (VAT Notice 703) and The single market (VAT Notice 725)
  • have you included any errors you may have found on previous returns? (see paragraph 6.6)
  • have you made the necessary adjustments in boxes 1 and 4 for credit notes received and issued by you?
  • have you signed and dated the paper return?
  • if you’re sending a cheque, have you signed and dated it correctly, do the words and figures agree and is it made out to HMRC followed by your VAT registration number?
  • do not staple the cheque to the return
  • if you’re paying by cheque have you enclosed the cheque?
  • if you’re sending a cheque, you must allow enough time for the cheque to clear to our bank account by the due date shown on your paper return
  • make sure you have not included any correspondence with your return, correspondence must be sent separately to the appropriate office to ensure it is dealt with promptly, contact the VAT helpline for help on where to send other correspondence
  • have you made arrangements with your bank to make any electronic payment, ensuring cleared funds are in our VAT account by the appropriate date?
  • have you provided your bank with our VAT account details? (they are: sort code: 08-32-00, account number: 11963155, account name: HMRC VAT
  • have you provided your bank with your VAT-registered name and VAT registration number as the pay reference, without any gap in the 9-digits, for example 123456789?
  • have you notified the Grimsby National Registration Service of any changes in business circumstances (see paragraph 6.7)?

Your rights and obligations

Read Your Charter to find out what you can expect from HMRC and what we expect from you.

Help us improve this notice

If you have any feedback about this notice email: customerexperience.indirecttaxes@hmrc.gsi.gov.uk.

You’ll need to include the full title of this notice. Do not include any personal or financial information like your VAT number.

If you need general help with this notice or have another VAT question you should phone our VAT helpline or make a VAT enquiry online.

Putting things right

If you are unhappy with HMRC’s service, contact the person or office you’ve been dealing with and they’ll try to put things right.

If you are still unhappy, find out how to complain to HMRC.

How HMRC uses your information

Find out how HMRC uses the information we hold about you.

Published 13 April 2018