Guidance

Hollesley Bay Prison

Hollesley Bay is a prison and young offender institution (YOI) for men over 18 in Woodbridge, Suffolk.

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Book and plan your visit to Hollesley Bay

Hollesley Bay is at stage 3 in the National Framework for Prisons. We are now preparing to open for visits and we will update this page with specific visiting information as soon as possible.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Hollesley Bay

There are several ways you can keep in touch with a resident during their time at Hollesley Bay.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Hollesley Bay using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the prison’s rules.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Hollesley Bay.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to The Governor and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Hollesley Bay are given a list of approved items that can be sent to them as gifts. Contact Hollesley Bay for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Hollesley Bay

Hollesley Bay is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Hollesley Bay has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Suffolk Safeguarding Partnership.

Arrival and first night

When a resident first arrives at Hollesley Bay, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Hollesley Bay gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Almost 500 men are housed in 9 residential units over an 85 acre site.

The units are called Bosmere, Blything, Cosforde, Hoxon, Mutfords, Samforde, Stow, Theadling and Wilforde, which are all Suffolk place names from the Middle Ages.

Education and work

There is part-time education in English, maths, IT and employability provided by Peopleplus.

They also offer full-time vocational courses in bricklaying, plastering, plumbing, carpentry and painting and decorating. Also available are qualifications in forklift truck, roofing, barista, hospitality, a ‘firebreak’ course with Essex Fire Service and the construction skills certificate scheme (to earn a CSCS card).

Residents can also learn to drive with a local driving school.

There are work opportunities in kitchens, gardens, clothing exchange, recycling, staff areas, transport and cleaning. NVQs are available through kitchen and staff area work.

Men can also work with the local community on placements or in paid ‘working out’ schemes. Paid workers have the option to self-drive or get to work on public transport. All job requests will be assessed and considered on an individual basis.

Hollesley Bay aims to support residents into employment that will continue once discharged.

There is a sports centre, which offers a wide range of activities. Men can get qualified in healthy living, fitness, circuits and first aid.

The Chaplaincy offers multi-faith services and pastoral care.

Temporary release

The resettlement team helps reduce re-offending and tries to get men into full-time work, training or education. The prison works closely with partners providing career support, accommodation and benefits advice. Men have access to a job club and virtual campus that allows them to look for jobs anywhere in the UK.

Release on Temporary Licence (ROTL), when men spend time in the community before release, is part of this. This can be daily (to a placement in the local community) or weekly (spending time with family) and then monthly when men can go home for up to 4 nights.

Once approved for ROTL, residents can apply for paid work through vacancies with employers that work with the prison or they can find their own work. Paid workers contribute a percentage of their wages to the victims fund.

Organisations Hollesley Bay works with

Hollesley Bay offers up to 5 restorative justice courses a year.

Sycamore Tree courses are run by the Prison Fellowship and teach a volunteer-led victim awareness programme and results in a victim of crime coming in to talk about the impact the crime has had on their lives.

There is regular drug testing and prison staff, Care UK and the Forward Trust provide help, guidance and counselling to support a person with addiction.

Medical and dental care is provided by Care UK.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Hollesley Bay

Ormiston Trust is the family service provider. They offer one to one advice and support and limited family engagement days.

Family and friends can contact them directly.

Telephone: 01473 724517

Email: enquries@ormistonfamilies.org.uk

Problems and complaints

If you have a problem, write to the Governor of the prison at the main address.

If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Hollesley Bay in response to independent inspections.

Contact Hollesley Bay

Governor: Gary Newnes

Telephone (24 hours): 01394 412 400
Fax: 01394 410 115
Find out about call charges

Address

HMP/YOI Hollesley Bay
Woodbridge
Suffolk
IP12 3JW

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Hollesley Bay, you can call the prisoners’ families helpline.

Telephone: 0808 808 2003
Monday to Fridays, 9am to 8pm and weekends from 10am to 3pm

In an emergency, call the main switchboard.

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 7 April 2020
Last updated 6 April 2021 + show all updates
  1. Prison moved into National Stage 3: preparing to open visits for family, friends and significant others

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new local restriction tiers.

  5. Updated visiting information in line with new national restrictions in England.

  6. Updated visiting information in line with coronavirus restrictions.

  7. added survey link

  8. First published.