Guidance

Eastwood Park Prison and Young Offender Institution

Eastwood Park is a prison and young offender institution (YOI) in Wotton-under-Edge, Gloucestershire, for women aged 18 and over.

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Book and plan your visit to Eastwood Park

Eastwood Park is at stage 3 in the National Framework for Prisons. We are now preparing to open for visits and we will update this page with specific visiting information as soon as possible.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Eastwood Park

You may not be able to speak with someone at Eastwood Park during their first few days. This is because it can take time to approve who they can be in touch with.

Residents have phones in their rooms but these do not accept incoming calls so they will always need to call you.

Phone calls

A person in Eastwood Park can call anyone named on their list of friends and family. This list is checked by the prison.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Email

You can send emails to someone in Eastwood Park using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Eastwood Park.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Eastwood Park.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to ‘HM Prison Service’ and include the resident’s name and prison number on the back.

Gifts and parcels

People in Eastwood Park are given a list of approved items that can be sent to them as gifts. Contact Eastwood Park for more information on what is allowed.

Make sure to include the person’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

Taking gifts when visiting

You can bring up to 10 items from the approved list for a resident when you visit them during a regular visit (not a children’s visit). These should be handed in at the visitors centre before the start of your visit.

Life at Eastwood Park

Eastwood Park is committed to providing a safe and educational environment where women can learn new skills to help them on release and reduce the chance of reoffending.

Security and safeguarding

Every person at Eastwood Park has a right to feel safe. The staff at Eastwood Park are responsible for their safeguarding and welfare at all times.

If you have concerns about the safety or wellbeing of a woman in Eastwood Park, call the safer custody hotline.

All safeguarding processes are overseen by the South Gloucestershire Safeguarding Adults Board.

Eastwood Park also trains residents to be ‘listeners’ for those who need support during difficult times.

Arrival and first night

When a resident first arrives at Eastwood Park, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Eastwood Park gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 400 women live at Eastwood Park in a mixture of rooms for 1, 2 or 3 residents. There are phones in every room.

It has a mother and baby unit for women with children under 18 months old.

Education and work

Residents can study a range of subjects within the education department to help them gain employment on release including:

  • English
  • maths
  • cleaning
  • IT
  • beauty
  • hospitality
  • horticulture
  • retail
  • customer service
  • catering

Other courses include victim awareness, peer mentoring and budgeting.

They can also get work experience through placements in the kitchen and canteen, the gardens, laundry, library, gym, cafe and other areas.

Temporary release

Eastwood Park residents have the opportunity to leave the prison for short periods of time. This is known as release on temporary licence. It can be used to gain work experience in the local community, maintain family ties and prepare for release.

Organisations Eastwood Park works with

Several local voluntary and community organisations provide support to the residents, including The Forgiveness Project, Nelson Trust and One25.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Eastwood Park. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Eastwood Park in response to independent inspections.

Contact Eastwood Park

Governor: Suzy Dymond-White

Telephone (24 hours): 01454 382 100
Fax: 01454 382 101
Find out about call charges

Address

HMP/YOI Eastwood Park
Falfield
Wotton-under-Edge
Gloucestershire
GL12 8DB

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a woman in Eastwood Park, call the safer custody hotline.

Telephone: 01454 382 323
Monday to Friday, 7:30am to 4pm
Find out about call charges

There is an answerphone out of hours that is checked regularly by a duty officer.

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Published 2 October 2019
Last updated 29 March 2021 + show all updates
  1. Updated visiting information in line with coronavirus restrictions.

  2. Updated visit info

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new local restriction tiers.

  5. Updated visiting information in line with new national restrictions in England.

  6. Updated visiting information in line with coronavirus restrictions.

  7. Updated visiting information in line with coronavirus restrictions.

  8. Updated information to include confirmation of secure video calls being available at this prison.

  9. updated survey link

  10. Prison visits update.

  11. First published.