Guidance

East Sutton Park Prison and Young Offender Institution

East Sutton Park is an open prison and young offender institution (YOI) in Maidstone, Kent, for women aged 18 and over.

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Book and plan your visit to East Sutton Park

East Sutton Park is now offering visits for family, friends and significant others, in line with stage 2 of the National Framework for Prisons.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

We are now allowing physical contact at social visits following a negative rapid test. Find out more here.

There are a number of other ways to contact someone in prison if you are unable to visit them.

You can also contact the Prisoners’ Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in East Sutton Park you must:

  • be on that person’s visitor list
  • book your visit at least 2 working days in advance
  • have the required ID with you when you go

Contact East Sutton Park if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have a health certificate, you might be able to get help with the costs of your visit, including:

  • travel to East Sutton Park
  • somewhere to stay overnight
  • meals

How to book family and friends visits

East Sutton Park is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by telephone. There is no online booking service available.

Booking line: 0300 303 0630
The booking line is open Monday to Friday: 9.30am to 1.30pm
Find out about call charges

You can also email the booking team at hmppsvisitsbooking@justice.gov.uk

Visiting times:

  • Saturday: 9:30am to 11:30am and 2pm to 4pm
  • Sunday: 9:30am to 11:30am and 2pm to 4pm

There are currently no legal visits taking place.

Getting to East Sutton Park

Find East Sutton Park on a map

The closest railway station is Headcorn.

To plan your journey by public transport:

There is a car park with 2 disabled spaces.

Entering East Sutton Park

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

There will be no refreshments available during your visit.

You will have to leave large amounts of cash, bags and mobile phones in your car or in a locker.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There will be no refreshments available during your visit. The childrens play facilities are also not available at this time.

There is no smoking in or around the visits hall.

Family days

There are no family days currently taking place.

Keep in touch with someone at East Sutton Park

Prisoners get one phone call on the day they arrive at East Sutton Park. They will be allowed to make other phone calls to people on their contact list on the next working day after they arrive.

Phone calls

A prisoner at East Sutton Park can only phone you if you are named on their list of friends and family. This list is checked by security.

Prisoners do not have phones in their rooms so they will always need to call you rather than you call them. They can make calls from 6am to 10pm.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Email

You can send emails to someone in East Sutton Park using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at East Sutton Park.

Letters

Include the person’s name on the envelope.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Include the person’s name on the parcel. Contact East Sutton Park for more information on what is allowed.

All parcels will be opened and checked by officers.

People in East Sutton Park can also order items from catalogues and can bring back up to 6 items if they are on temporary release, if this has been approved in advance.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at East Sutton Park

East Sutton Park is focused on providing a safe environment and the support prisoners need to successfully move back into the community.

Security and safeguarding

Every person at East Sutton Park has a right to feel safe. The staff at East Sutton Park are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Kent and Medway Safeguarding Adults Board.

Arrival and first night

Every new prisoner gets to make a phone call. They will be shown their room and introduced to their house by another prisoner who will give them support in their first week.

Induction

Each person who arrives at East Sutton Park gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

About 100 women live at East Sutton Park.

There are a mixture of room sizes, from 7-bed dormitories to 2-bed rooms.

Prisoners can move freely and use the gardens.

Free time

Prisoners have 2 ‘association’ rooms in their free time. One is a quiet room and the other has a TV and stereo.

Prisoners can visit each other’s rooms and use the gym, library and gardens.

Faith services

East Sutton Park has a multi-faith room for prisoners.

Education and work

There is a range of education and skills provision. This includes a working farm, butchery, horticulture and gardens, catering, vocational and distance learning, and physical education.

East Sutton Park has good community links. Up to 35 women work outside in voluntary and paid employment on a daily basis.

All prisoners work and can earn pay for the job they do. Prisoners can spend their money on canteen items.

Prisoners are also supported to get paid work for when they leave custody.

Temporary release

All prisoners have a risk assessment to see if they can have temporary release.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem Contact East Sutton Park. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact East Sutton Park

Governor: Natasha Wilson

Telephone (24 hours): 01622 785 000
Fax: 01622 785 001
Find out about call charges

Follow East Sutton Park on Twitter

Address

HMP/YOI East Sutton Park
Sutton Valence
Maidstone
Kent
ME17 3DF

See map

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 2 October 2019
Last updated 26 August 2021 + show all updates
  1. Updated rules for sending in money and gifts.

  2. Added link to information about testing for physical contact at visits.

  3. New visiting times and booking information added.

  4. Updated visiting information in line with coronavirus restrictions.

  5. Updated visit info

  6. Updated visiting information in line with new local restriction tiers.

  7. Updated visiting information in line with new local restriction tiers.

  8. Updated visiting information in line with new national restrictions in England.

  9. Updated visiting information in line with coronavirus restrictions.

  10. Updated: HMP East Sutton Park visiting times and visiting procedure changes in line with coronavirus restrictions.

  11. Added confirmation of secure video calls being made available at this prison.

  12. updated survey link

  13. Prison visits update.

  14. First published.