Guidance

East Sutton Park Prison and Young Offender Institute

East Sutton Park is an open prison and young offender institute (YOI) in Maidstone, Kent, for women aged 18 and over.

Book and plan your visit to East Sutton Park

To visit someone in East Sutton Park you must:

  • be on that person’s visitor list
  • book your visit at least 2 working days in advance
  • have the required ID with you when you go

Contact East Sutton Park if you have any questions about visiting.

Up to 3 adults and 3 children can visit at the same time. At least one visitor must be 18 or older at every visit.

All residents are allowed one 2-hour visit each weekend. After a risk assessment, most residents are also allowed 2 ‘community visits’ with family each month and they apply for these themselves. These are longer 8 to 12-hour visits.

Help with the cost of your visit

If you get certain benefits or have a health certificate, you might be able to get help with the costs of your visit, including:

  • travel to East Sutton Park
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 0300 303 0630
Monday to Friday, 9am to 6pm
Find out about call charges

Visiting times:

  • Saturday: 2pm to 4pm
  • Sunday: 9:30am to 11:30am, 1:30pm to 3:30pm

Email: hmppsvisitbooking@justice.gov.uk

You can also book by telephone.

Booking line: 0300 303 0630
Monday to Friday, 9am to 6pm
Find out about call charges

Visiting times:

  • Monday to Friday: 9:30am to 11:30am, 1:30pm to 4:30pm

Getting to East Sutton Park

Find East Sutton Park on a map

The closest railway station is Headcorn.

East Sutton Park offers visitors free pick up and drop off at Headcorn Station. The resident will need to book this for you in advance. There is space to carry a wheelchair but no wheelchair ramp.

To plan your journey by public transport:

There is a car park with 2 disabled spaces.

Entering East Sutton Park

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

Each adult visitor is allowed to take in a maximum of £20 in coins (notes are not allowed). The money can be used to buy food and drink from the snack bar.

You will have to leave large amounts of cash, bags and mobile phones in your car or in a locker.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

East Sutton Park has a snack bar for you to buy drinks and food. There is a play area for children and in good weather children can also play outside.

There is no smoking in or around the visits hall.

Family days

East Sutton Park holds family days that residents can apply to take part in.

Keep in touch with someone at East Sutton Park

Residents get one phone call on the day they arrive at East Sutton Park. They will be allowed to make other phone calls to people on their contact list on the next working day after they arrive.

Phone calls

A resident at East Sutton Park can only phone you if you are named on their list of friends and family. This list is checked by security.

Residents do not have phones in their rooms so they will always need to call you rather than you call them. They can make calls from 6am to 10pm.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in East Sutton Park using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at East Sutton Park.

Letters

Include the person’s name on the envelope.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send cheques and postal orders. These should be made payable to ‘The Governor - East Sutton Park’ and include the resident’s name on the back.

Gifts and parcels

Include the person’s name on the parcel. Contact East Sutton Park for more information on what is allowed.

All parcels will be opened and checked by officers.

People in East Sutton Park can also order items from catalogues and can bring back up to 6 items if they are on temporary release, if this has been approved in advance.

Life at East Sutton Park

East Sutton Park is focused on providing a safe environment and the support residents need to successfully move back into the community.

Security and safeguarding

Every person at East Sutton Park has a right to feel safe. The staff at East Sutton Park are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Kent and Medway Safeguarding Adults Board.

Arrival and first night

Every new resident gets to make a phone call. They will be shown their room and introduced to their house by another resident who will give them support in their first week.

Induction

Each person who arrives at East Sutton Park gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

About 100 women live at East Sutton Park.

There are a mixture of room sizes, from 7-bed dormitories to 2-bed rooms.

Residents can move freely and use the gardens.

Free time

Residents have 2 ‘association’ rooms in their free time. One is a quiet room and the other has a TV and stereo.

Residents can visit each other’s rooms and use the gym, library and gardens.

Faith services

East Sutton Park has a multi faith room for residents.

Education and work

There is a range of education and skills provision. This includes a working farm, butchery, horticulture and gardens, catering, vocational and distance learning, and physical education.

East Sutton Park has good community links. Up to 35 women work outside in voluntary and paid employment on a daily basis.

All residents work and can earn pay for the job they do. Residents can spend their money on canteen items.

Residents are also supported to get paid work for when they leave custody.

Temporary release

All residents have a risk assessment to see if they can have temporary release.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem Contact East Sutton Park. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact East Sutton Park

Governor: Natasha Wilson

Telephone (24 hours): 01622 785 000
Fax: 01622 785 001
Find out about call charges

Follow East Sutton Park on Twitter

Address

HMP/YOI East Sutton Park
Sutton Valence
Maidstone
Kent
ME17 3DF

See map

Published 2 October 2019