Guidance

Contact HM Land Registry

Get in touch with us or use a guide that may answer your question.

Reduced phone service opening hours

Our phone service is operating at a reduced level and with restricted opening hours (8am to midday and 1:30pm to 3:30pm) due to the coronavirus (COVID-19) outbreak. Please only call us if your enquiry is urgent.

Find out how our services have been impacted and read our help pages for information on common queries.

Online

Find out how to:

Contact form

Use our contact form to send us a message.

We cannot accept messages marked private and confidential or in confidence.

Portal/Business e-services

Business e-services customers can:

  • reply to requisitions through the portal to contact us about an application (you can do this even if you posted your application)
  • check the progress of an application or request expedition

Do not use reply to requisition to send us a request for expedite.

If you cannot use the portal, send your reply to our standard address.

Phone

We’re open Monday to Friday, 8am to midday and 1:30pm to 3:30pm (excluding Bank Holidays).
Find out about call charges.

Contact centre

You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.

Customer support teams are trained in HM Land Registry casework procedures. They refer queries to our case owners only where necessary.

Post

Send your applications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.

How we handle your calls and applications

Our service standards explain:

  • how long we take to process applications
  • how we collect and use your personal data

Our customer charter explains:

  • what you can expect from us
  • what we need you to do

We treat all customers with courtesy and respect and expect our staff to be treated in the same way. See our Customer Service Standards for more information.

Our Personal information charter explains how we deal with your personal data.

Published 30 August 2017
Last updated 22 July 2020 + show all updates
  1. We've updated our phone service opening hours (8am to 12 midday and 1:30pm to 3:30pm).

  2. Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday).

  3. Our phone lines will be closed between 9.30 and 11.30 on Wednesday 17 July 2019.

  4. Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).

  5. Added translation