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Guidance

Contact HM Land Registry

Get in touch with us or use a guide that may answer your question.

Updates to this page

From:
HM Land Registry
Published:
30 August 2017
Last updated:
15 June 2026
Show all updates

  1. New guidance on how to submit a data protection complaint has been added.

  2. Added a new page link to allow customers to report an error to HM Land Registry.

  3. Added a warning to users of the forum that any uploads are instantly visible on the site.

  4. Added Christmas and New Year opening hours for 2025.

  5. Added Christmas and New Year Customer Support Centre opening hours.

  6. Added Christmas and New Year Customer Support Centre opening hours.

  7. Added Christmas and New Year Customer Support Centre opening hours.

  8. Page updated with phoneline update: To maintain customer service and quality standards, calls may be recorded. On Friday 9 December, our telephone contact service will be temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We apologise for any inconvenience caused. Telephone lines will re-open as normal on Monday 12 December.

  9. Added service update regarding the temporary closure of the telephone contact service on 28 October 2022.

  10. Adding service update regarding the temporary closure of the telephone contact service on 21/10/2022

  11. Added a note to advise that between 8am on Sunday 14 August and 6am on Monday 15 August our online contact services will be unavailable due to essential maintenance.

  12. Added a link to our updated support forum.

  13. We have added information about a potential temporary increase in response times.

  14. Added Christmas and New Year opening hours.

  15. Our phone lines will close at 4pm on Friday 26 November for planned maintenance.

  16. We've added a link to our support forum.

  17. Our phone service is now available from 8am to 5pm.

  18. We've added a link to our Christmas and New Year opening hours.

  19. We added a sentence to advise that our phone service is usually quietest between 8am and 9am.

  20. Our phone opening hours have changed to Monday to Friday, 8am to midday and 1:30pm to 5pm.

  21. Our phone service will be unavailable on the afternoon of Wednesday 16 September for essential updates.

  22. Added translation

  23. We've updated our phone service opening hours (8am to 12 midday and 1:30pm to 3:30pm).

  24. Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday).

  25. Our phone lines will be closed between 9.30 and 11.30 on Wednesday 17 July 2019.

  26. Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).

  27. Added translation

Applies to England and Wales

Public guidance: dealing with land and property

Guidance, support and contact details for members of the public.

Business customers

Guidance, support and contact details for property professionals.

Media enquiries

Contact HM Land Registry if you’re a journalist.

Contact us

Use the contact form if you cannot find answers online, to send us a message or to report an error. Select from a series of options to help us to route your enquiry to the right person.

Start now

Our team handles all messages with sensitivity, but please note we cannot accept any marked private and confidential or in confidence.

Online support forum

Use our online support forum to ask questions or find answers to general queries. You can search for a thread that covers the information you’re looking for or start your own.

Please note: In order to stay safe, you should not share any images or files that contain personal or sensitive information. The information you share on the forum will be visible instantly to everyone using the service, including members of the public as well as HM Land Registry employees.

Phone

Our current phone opening hours are Monday to Friday (excluding Bank Holidays), 8am to 4.30pm. Our phone service is usually quietest between 8am and 9am.

Customer Support Centre

English language 0300 006 0411

Welsh language 0300 006 0422

You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.

To maintain customer service and quality standards, calls may be recorded.

How we handle your calls and enquiries

We treat all customers with courtesy and respect and we do expect our staff to be treated in the same way. See our Customer service standards for more information, as well as how to give a compliment or make a complaint.

Our Personal information charter explains how we deal with your personal data.

Application processing times

If you want information on how long your application might take to complete, you can read our processing times page.

Scheduled maintenance

View the scheduled maintenance for our online services.

Make a complaint

If you’re unhappy with your experience of HM Land Registry, you can make a complaint. We will take steps to put things right wherever we can.

If you believe HM Land Registry has not handled your personal data in line with legislation, you can make a data protection complaint.

Report an error in a register, title plan or document

If you think there’s a mistake in a register, title plan or other document, you can report an error. We will look into the matter and let you know how it can be corrected.

Give feedback

If you want to tell us what we’re doing well or suggest how we can improve, use our contact form. We review comments to identify how we can improve.

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