Guidance

Contact HM Land Registry

Get in touch with us or use a guide that may answer your question.

Contact for members of the public

What to do when someone has died

If you have questions about how to deal with land and property when someone has died, read our short guide.

Support forum

If you have a general enquiry, use our public support forum to find answers or ask questions.

Contact form

To send us a private message, use our contact form.

Phone

To speak to us, call us between 8am and 6pm, Monday to Friday (excluding Bank Holidays). Call charges apply.

Contact centre

Contact for business customers

Enquire about a requisition

Use the contact details in your requisition to email or call us.

Reply to a requisition

If you can use the portal, reply to requisitions through the portal. You can do this even if you sent us your application through the post.

If you cannot use the portal, send your reply to our standard address.

Enquire about the progress of an application

If you use Business e-services, you can check progress with Application Enquiry in the portal.

If you don’t use the portal, use our contact form or call Customer Support.

Where to send your applications and correspondence

If you cannot send your applications and correspondence using our portal or Business Gateway, send it by post to our standard address.

How we handle your calls and applications

We operate a central call handling team and will move all customer calls to this team over the next few months.

In most cases, the customer support centre will be able to deal with your call, but if it cannot, the team will arrange for a caseworker to contact you.

We process most of our work electronically so that we can react quickly to fluctuations in intakes by moving work around HM Land Registry to match the available resource at any given time. If you are assigned to a Customer Team, your Customer Team will not always process your application.

Published 30 August 2017
Last updated 20 December 2017 + show all updates
  1. Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).
  2. Added translation