Guidance

Contact HM Land Registry

Get in touch with us or use a guide that may answer your question.

Applies to England and Wales

Online

Find out how to:

Contact form

Use our contact form to send us a message or to report an error.

Start now

We cannot accept messages marked private and confidential or in confidence.

Support forum

Use our public support forum to ask questions or find answers to general queries.

Portal/Business e-services

Business e-services customers can:

  • reply to requisitions through the portal to contact us about an application (you can do this even if you posted your application)
  • check the progress of an application or request expedition

Do not use reply to requisition to send us a request for expedite.

If you cannot use the portal, send your reply to our standard address.

Scheduled maintenance

View the scheduled maintenance for our online services.

Phone

To maintain customer service and quality standards, calls may be recorded.

Our current opening hours are Monday to Thursday (excluding Bank Holidays), 8am to 5pm. Our phone service is usually quietest between 8am and 9am. On Fridays our service is temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries.

Read about how we are delivering our services and how long we take to process applications.

Find out about call charges.

Customer Support Centre

English language 0300 006 0411

Welsh language 0300 006 0422

You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.

Customer support teams are trained in HM Land Registry casework procedures. They refer queries to our case owners only where necessary.

Post

Send your applications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.

How we handle your calls and applications

Our service standards explain:

  • how long we take to process applications
  • how we collect and use your personal data

We treat all customers with courtesy and respect and expect our staff to be treated in the same way. See our Customer service standards for more information.

Our Personal information charter explains how we deal with your personal data.

Published 30 August 2017
Last updated 13 December 2022 + show all updates
  1. Added Christmas and New Year Customer Support Centre opening hours.

  2. Page updated with phoneline update: To maintain customer service and quality standards, calls may be recorded. On Friday 9 December, our telephone contact service will be temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We apologise for any inconvenience caused. Telephone lines will re-open as normal on Monday 12 December.

  3. Added service update regarding the temporary closure of the telephone contact service on 28 October 2022.

  4. Adding service update regarding the temporary closure of the telephone contact service on 21/10/2022

  5. Added a note to advise that between 8am on Sunday 14 August and 6am on Monday 15 August our online contact services will be unavailable due to essential maintenance.

  6. Added a link to our updated support forum.

  7. We have added information about a potential temporary increase in response times.

  8. Added Christmas and New Year opening hours.

  9. Our phone lines will close at 4pm on Friday 26 November for planned maintenance.

  10. We've added a link to our support forum.

  11. Our phone service is now available from 8am to 5pm.

  12. We've added a link to our Christmas and New Year opening hours.

  13. We added a sentence to advise that our phone service is usually quietest between 8am and 9am.

  14. Our phone opening hours have changed to Monday to Friday, 8am to midday and 1:30pm to 5pm.

  15. Our phone service will be unavailable on the afternoon of Wednesday 16 September for essential updates.

  16. Added translation

  17. We've updated our phone service opening hours (8am to 12 midday and 1:30pm to 3:30pm).

  18. Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday).

  19. Our phone lines will be closed between 9.30 and 11.30 on Wednesday 17 July 2019.

  20. Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).

  21. Added translation