Guidance

Contact HM Land Registry

Get in touch with us or use a guide that may answer your question.

Online

Step by step guides

Read our step by step guides to find out how to:

Support forum

Use our public support forum to ask questions or find answers to general queries.

Contact form

Use our contact form to send us a message.

We cannot accept messages marked private and confidential or in confidence.

Portal/Business e-services

If you’re a Business e-services customer, you can:

If you cannot use the portal, send your reply to our standard address.

Phone

Call us between 8am and 5pm, Monday to Friday (excluding Bank Holidays). Call charges apply.

Contact centre

You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.

Customer support teams are trained in HM Land Registry casework procedures. They refer queries to our case owners only where necessary.

Post

Send your applications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.

How we handle your calls and applications

Our service standards explain:

  • how long we take to process applications
  • how we collect and use your personal data

Our customer charter explains:

  • what you can expect from us
  • what we need you to do

We treat all customers with courtesy and respect and expect our staff to be treated in the same way. See our Customer Service Standards for more information.

Our Personal information charter explains how we deal with your personal data.

Published 30 August 2017
Last updated 15 July 2019 + show all updates
  1. Our phone lines will be closed between 9.30 and 11.30 on Wednesday 17 July 2019.
  2. Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).
  3. Added translation