Get in touch with us or use a guide that may answer your question.
Contact for members of the public
What to do when someone has died
If you have questions about how to deal with land and property when someone has died, read our short guide.
If you have a general enquiry, use our public support forum to find answers or ask questions.
To send us a private message, use our contact form.
To speak to us, call us between 8am and 6pm, Monday to Friday (excluding Bank Holidays). Call charges apply.
English language 0300 006 0411
Welsh language 0300 006 0422
Contact for business customers
Enquire about a requisition
Use the contact details in your requisition to email or call us.
Reply to a requisition
If you can use the portal, reply to requisitions through the portal. You can do this even if you sent us your application through the post.
If you cannot use the portal, send your reply to our standard address.
Enquire about the progress of an application
If you use Business e-services, you can check progress with Application Enquiry in the portal.
Where to send your applications and correspondence
If you cannot send your applications and correspondence using our portal or Business Gateway, send it by post to our standard address.
How we handle your calls and applications
We operate a central call handling team and will move all customer calls to this team over the next few months.
In most cases, the customer support centre will be able to deal with your call, but if it cannot, the team will arrange for a caseworker to contact you.
We process most of our work electronically so that we can react quickly to fluctuations in intakes by moving work around HM Land Registry to match the available resource at any given time. If you are assigned to a Customer Team, your Customer Team will not always process your application.
Published: 30 August 2017
Updated: 20 December 2017
- Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).
- Added translation
From: HM Land Registry