Guidance

Buckley Hall Prison

Buckley Hall is a men’s prison in Rochdale, Greater Manchester.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Buckley Hall

To visit someone in Buckley Hall you must:

  • be on that person’s visitor list
  • book your visit up to 4 weeks in advance
  • have the required ID with you when you go

Residents can have up to 5 visitors at a time, including a maximum of 3 adults (over 18). At least one of the visitors must be an adult.

There is a limit to the number of visits a person can have. You can check this with Buckley Hall.

Contact Buckley Hall if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Buckley Hall
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone and email.

Email: socialvisits.buckleyhall@justice.gov.uk
Booking line: 01706 514 350
Monday, Wednesday and Friday, 9:30am to 11:30am and 1pm to 4pm
Tuesday and Thursday, 9:30am to 11:30am
Find out about call charges

Visiting times:

  • Monday: 2pm to 4pm
  • Tuesday: 2pm to 4pm
  • Wednesday: 2pm to 4pm
  • Thursday: 2pm to 4pm
  • Friday: 2pm to 4pm
  • Saturday: 9:30am to 11:30am, 2pm to 4pm
  • Sunday: 9:30am to 11:30am, 2pm to 4pm

Book a legal visit by telephone or email.

Email: legalvisits.buckleyhall@justice.gov.uk
Booking line: 01706 514 350
Monday, Wednesday and Friday, 9:30am to 11:30am and 1pm to 4pm
Tuesday and Thursday, 9:30am to 11:30am
Find out about call charges

Visiting times are Monday to Friday, 2pm to 4pm.

Getting to Buckley Hall

Find Buckley Hall on a map

Buckley Hall is about 3 miles from Rochdale town centre and Rochdale station. It is served by a number of local buses.

To plan your journey by public transport:

There is a visitors car park, including spaces for Blue Badge holders.

Entering Buckley Hall

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Buckley Hall has a strict dress code policy which means visitors should dress sensibly. You may be turned away if you are wearing items like vests, low-cut tops, short skirts or clothes with offensive statements on them.

Each adult visitor is allowed to take in a maximum of £30 in coins (notes are not allowed). The money can be used to buy food and drink from the canteen in the visiting hall.

There are strict controls on what you can take into Buckley Hall. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

Buckley Hall has a visitors centre run by Partners of Prisoners (POPS). Family and friends of residents can relax, buy refreshments and get advice and support from the staff.

The centre opens an hour before the first visit of the day.

There is a canteen and a children’s play area in the visiting hall.

Family days

Buckley Hall holds several family days a year giving residents more time to spend time with their children in a more relaxed setting.

Dates and more information are available from the visitors centre.

Keep in touch with someone at Buckley Hall

There are several ways you can keep in touch with a resident during their time at Buckley Hall.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Residents can make calls during set hours:

  • Monday to Friday, 8am to 8:30am, 11:30am to 12:30pm, 5pm to 7pm
  • Weekends, 8am to 5:15pm

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Buckley Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Buckley Hall.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Buckley Hall.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash (notes only)

Postal orders and cheques should be made payable to ‘HMPPS’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Buckley Hall are given a list of approved items that can be sent to them as gifts. Contact Buckley Hall for more information on what’s allowed.

Parcels should be addressed to reception. Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Buckley Hall

Buckley Hall is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Buckley Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Rochdale Borough Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Buckley Hall, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Buckley Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 450 men live at Buckley Hall across 4 units. There is a mixture of single and shared rooms. Each unit has its own communal area and public telephones. Residents can rent TVs in their rooms for £1 a week.

Residents have access to a gym, sports hall, fitness classes and sports-related courses and education.

Buckley Hall has a diverse, multi-faith chaplaincy team providing services and support to residents.

Education and work

Education at Buckley Hall is provided by Novus. Men can learn important skills, such as English and maths, ICT, art, creative textiles and train in a variety of professions including shop fitting, property maintenance, industrial cleaning, plastering, bricklaying, carpentry and catering.

Work is also available in 3 prison-run workshops that:

  • recycle electrical equipment
  • repackage fashion goods for a high street retailer
  • manufacture prison work wear.

Temporary release

Some Buckley Hall residents may qualify for release on temporary licence. This can be used to gain work experience in the local community and prepare for release. Residents can apply for this within the prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Buckley Hall. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Buckley Hall in response to independent inspections.

Contact Buckley Hall

Governor: Robbie Durgan

Telephone (24 hours): 01706 514 300
Fax: 01706 514 399
Find out about call charges

Address

HMP Buckley Hall
Buckley Hall Road
Rochdale
Lancashire
OL12 9DP

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Buckley Hall, call the safer custody hotline. Leave as much information as possible and a telephone number for staff to call you back.

Telephone: 01706 514 304
Find out about call charges

In an emergency, call the main switchboard and ask for the orderly officer or duty governor.

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Published 21 April 2020
Last updated 5 June 2020 + show all updates
  1. Updated information about secure video calling at this prison.

  2. First published.