Guidance

Buckley Hall Prison

Buckley Hall is a men’s prison in Rochdale, Greater Manchester.

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Visiting Buckley Hall

Visits at Buckley Hall are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

For advice and support, the Prisoners’ Families Helpline is available on 0808 808 2003.

Keep in touch with someone at Buckley Hall

There are several ways you can keep in touch with a resident during their time at Buckley Hall.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Residents can make calls during set hours:

  • Monday to Friday, 8am to 8:30am, 11:30am to 12:30pm, 5pm to 7pm
  • Weekends, 8am to 5:15pm

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Buckley Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Buckley Hall.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Buckley Hall.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash (notes only)

Postal orders and cheques should be made payable to ‘HMPPS’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Buckley Hall are given a list of approved items that can be sent to them as gifts. Contact Buckley Hall for more information on what’s allowed.

Parcels should be addressed to reception. Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Buckley Hall

Buckley Hall is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Buckley Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Rochdale Borough Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Buckley Hall, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Buckley Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 450 men live at Buckley Hall across 4 units. There is a mixture of single and shared rooms. Each unit has its own communal area and public telephones. Residents can rent TVs in their rooms for £1 a week.

Residents have access to a gym, sports hall, fitness classes and sports-related courses and education.

Buckley Hall has a diverse, multi-faith chaplaincy team providing services and support to residents.

Education and work

Education at Buckley Hall is provided by Novus. Men can learn important skills, such as English and maths, ICT, art, creative textiles and train in a variety of professions including shop fitting, property maintenance, industrial cleaning, plastering, bricklaying, carpentry and catering.

Work is also available in 3 prison-run workshops that:

  • recycle electrical equipment
  • repackage fashion goods for a high street retailer
  • manufacture prison work wear.

Temporary release

Some Buckley Hall residents may qualify for release on temporary licence. This can be used to gain work experience in the local community and prepare for release. Residents can apply for this within the prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Buckley Hall. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Buckley Hall in response to independent inspections.

Contact Buckley Hall

Governor: Robbie Durgan

Telephone (24 hours): 01706 514 300
Fax: 01706 514 399
Find out about call charges

Address

HMP Buckley Hall
Buckley Hall Road
Rochdale
Lancashire
OL12 9DP

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Buckley Hall, call the safer custody hotline. Leave as much information as possible and a telephone number for staff to call you back.

Telephone: 01706 514 304
Find out about call charges

In an emergency, call the main switchboard and ask for the orderly officer or duty governor.

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Published 21 April 2020
Last updated 6 August 2020 + show all updates
  1. Updated: Buckely Hall prison visiting information in line with coronavirus restrictions.

  2. Updated information about secure video calling at this prison.

  3. First published.