Apply for Armed Forces Compensation or a War Pension
Make a claim under the Armed Forces Compensation Scheme or War Pension Scheme.
For more about the Armed Forces Compensation Scheme or War Pension Scheme see our guidance.
You do not need to know which compensation scheme applies to you before making a claim.
A guidance video is available on YouTube which provides helpful information you might need if claiming for compensation under either the Armed Forces Compensation Scheme (AFCS) or the War Pension Scheme (WPS).
If this is your first claim, we would recommend watching this video. Claiming for compensation - Armed Forces Compensation Scheme and War Pensions Scheme.
Eligibility:
- you may be able to get a payment if you have an injury, illness or medical disorder caused or made worse by UK armed forces service
- claims can be made for both physical and mental health conditions
- if you want to claim for a condition related to exposure to asbestos, read the guidance on GOV.UK first
- only use this service to make a claim. If you want to ask for a review or appeal a previous decision, contact Veterans UK
- if you want to claim for bereavement or dependant’s benefits, do not use this service. See our guidance on GOV.UK
Before you start
You’ll be asked for:
- an email address if you want to claim online. If you do not have one, you should make a claim by post. Details of how to do this can be found further down this page
- details of anyone helping you make a claim, for example a charity or welfare adviser
- your own details, including your national insurance number
- your armed forces service, including dates you served, if you know them
- the illness or injury you’re claiming for and why you think they are related to your armed forces service
- your doctor’s details and, if you have them, details of any hospitals that have treated you for the medical conditions you’re claiming for
- any other compensation or benefits you receive or have received for the conditions you’re claiming for
- your bank account details
Gather any details or documents you need in advance - this will make it faster to answer the questions.
You do not need to get any new information you do not already have. Veterans UK cannot refund any costs involved if you do this.
Rules for UK Special Forces (UKSF)
If the person named in the application has ever served with the United Kingdom Special Forces (UKSF), either directly or in a support role, you must contact the MOD A Block Disclosure Cell before making a claim. You may be asked to apply for Express Prior Authority in Writing (EPAW) and will be given a reference number to quote when you make your claim. Email MAB-Disclosures@mod.gov.uk explaining you want to apply for Armed Forces Compensation or a War Pension.
Making a claim online
If you have already started a claim
You will need your last name, National Insurance number and date of birth to access your part completed claim.
Making a claim by post
You can also claim by filling in a paper claim form and sending it back to us. Ask for a paper form by calling the Veterans UK Helpline on 0808 1914 218 Mon to Fri 8am to 4pm or email veterans-uk@mod.gov.uk. The helpline will send you a form and a pre-paid envelope to return it.
Help with making a claim
You can get help with making a claim by contacting the Veterans UK helpline or Veterans Welfare Service. The welfare service can arrange an appointment to provide one to one help if needed.
You do not need a paid representative such as a solicitor or claims management company to apply. Free independent advice is available from the Veterans Welfare Service or charitable organisations.
Acknowledgement
You will receive an acknowledgment within 5 working days of your claim being received. Claims are processed in the order they are received. This stage may involve a wait.
Providing evidence to support your claim at this initial stage will help speed up processing time. Claims can take many months to complete but timescales may vary depending on your individual circumstance.
Initial Review by caseworker
A caseworker reviews your claim and supporting evidence. If additional evidence is required, you will be contacted. This stage can take several months, depending on individual circumstances.
Gathering additional evidence (if needed)
A caseworker may need to consult a Medical Advisor. You will be asked to provide further information if needed and there may be a short wait while evidence is gathered and reviewed.
To avoid delays, you should respond as soon as you can. You have three months from the date of the request to provide additional information or evidence (if needed) or your claim will be closed. We will keep you updated on progress throughout the claim stages.
Decision making
One all evidence is received; a decision is made on your claim. You will receive a decision letter detailing the outcome.
Payment
If your claim is successful, payment is arranged. Please allow up to 20 working days from notification for payment to reach your account.
Further information
Next steps will be included in your decision letter. If you disagree with the decision, you may have the right to appeal. For further information, please visit:
Appeal a War Pension or Armed Forces Compensation decision - GOV.UK.^
Updates to this page
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A guidance video with helpful information you might need if claiming for compensation has been added to this page.
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First published.