This charter explains what you can expect from us and what we expect from you.
We want to give you a service that is even-handed, accurate and based on mutual trust and respect. We also want to make it as easy as we can for you to get things right.
In partnership with Royal Association for Deaf people, we’ve produced a short video presented in British Sign Language which explains Your Charter.
Your Charter - annual reports
Each year, we publish a report on how we perform against the standards set out in Your Charter.