Corporate report

Your Charter

This charter explains what you can expect from us and what we expect from you.

This publication was withdrawn on

A revised HMRC Charter was published on 5 November 2020.



We want to give you a service that is even-handed, accurate and based on mutual trust and respect. We also want to make it as easy as we can for you to get things right.

In partnership with Royal Association for Deaf people, we’ve produced a short video presented in British Sign Language which explains Your Charter.

HMRC - Your Charter - BSL version

Charter review

We are currently reviewing the HMRC Charter, and are seeking views on our draft revisions to it.

You can read and respond to the HMRC Charter consultation, which closed on 15 August 2020.

Your Charter - annual reports

Each year, we publish a report on how we perform against the standards set out in Your Charter.

Published 26 February 2013
Last updated 12 January 2016 + show all updates
  1. Published a revised version of Your Charter

  2. First published.