This charter explains what you can expect from us and what we expect from you.
We want to give you a service that is even-handed, accurate and based on mutual trust and respect. We also want to make it as easy as we can for you to get things right.
Each year, we publish a report on how we perform against the standards set out in Your Charter.
26 February 2013
12 January 2016
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HM Revenue & Customs
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