This charter explains what you can expect from us and what we expect from you.
We want to give you a service that is even-handed, accurate and based on mutual trust and respect. We also want to make it as easy as we can for you to get things right.
In partnership with Royal Association for Deaf people, we’ve produced a short video presented in British Sign Language which explains Your Charter.
HMRC - Your Charter - BSL version
Each year, we publish a report on how we perform against the standards set out in Your Charter.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.