Guidance

Work Programme provider guidance

This is DWP provider guidance for the Work Programme.

Documents

Chapter 1: introduction and overview

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Chapter 2: Work Programme claimant groups

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Chapter 3a: Work Programme mandation

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Chapter 3b: Work Programme action planning

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Chapter 3c: work experience and community benefit work placement

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Chapter 4: accepting referrals, initial participant engagement and registering an attachment

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Chapter 5: change of circumstances and notifications

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Chapter 6: raising a compliance doubt

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Chapter 7: re-engagement and reviewing a sanction (pre 22 October 2012)

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Chapter 7: re-compliance and reviewing a sanction (from 3 December 2012)

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Chapter 8: JSA entitlement doubt

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Chapter 9: Work Programme evidencing/validating payments

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Chapter 9 annex 1: PPVT1 PRaP error notification form

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Chapter 9 annex 1: PPVT1 guidance

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Chapter 9 annex 2: PRaP11A Start/Attachment payment

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Chapter 9 annex 2: PRaP11J Job outcome payment

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Chapter 9 annex 2: PRaP11S sustainment outcome payment

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Chapter 9 annex 2: PRaP11J job details annex

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Chapter 9 annex 2: PRaP11S job details annex

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Chapter 10: completing the Work Programme

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Chapter 11: market share shift

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Chapter 12: performance management

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Chapter 13: accessing other programmes, schemes, grants and incentives

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Chapter 14: communicating your minimum standards

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Chapter 15: standard definitions for the Work Programme

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Chapter 16: participant complaints

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Chapter 17: training allowance

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Chapter 18 Form: Confidentiality agreement

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Chapter 18 Form: ES18 referral to a DEA

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Chapter 18 Form: PRE01 refusal of employment form

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Chapter 18 Form: WP4 letter

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Chapter 18 Form: WP4a letter

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Chapter 18 Form: WP4 letter (Welsh version)

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Chapter 18 Form: WP07b change of circumstances

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Chapter 18 Form: WP08 (interactive)

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Chapter 18 Form: WP08 (clerical form)

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Chapter 18 Form: WP08 (email form)

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Chapter 18 Form: WP09 version 2 - Request to review sanction

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Chapter 18 Form: WP09 version 3 - Request to review sanction (ESA/IS)

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Chapter 18 Form: WP10 Entitlement doubt

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Chapter 18 Form: WP10a Entitlement doubt

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Chapter 18 Form: WP11 Information session notification

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Chapter 18 Form: WP24 Training allowance notification

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Chapter 18 Form: WP24W (Welsh version)

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Chapter 18 Form: WP25 Confirmation of training

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Chapter 18 Form: WP26 Jobsearch review appointment

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Chapter 18 Form: WP26W Jobsearch review appointment (Welsh)

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Chapter 18 Form: WPER1 (England, except Cornwall)

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Chapter 18 Form: WPER1 (Cornwall only)

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Chapter 18 Form: WPER1 (Scotland and Wales)

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Chapter 19: delivering Work Programme information sessions

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Chapter 20: Youth Contract: Wage Incentive Scheme

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Chapter 20 annex 3: Wage Incentive claim form (YCW1)

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Chapter 20 annex 4: Wage Incentive claim form guidance (YCW1)

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Chapter 20 annex 5: Wage Incentive bank account details form (BA1YC)

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Chapter 20 annex 6: Youth Contract bulk claim form (YCWI2)

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Chapter 20 annex 7: Work Choice bulk claim form (WCWI2)

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Chapter 21 - Sharing Management Information with Local Authorities

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Detail

This guidance is for providers of the Work Programme.

Read Work Programme provider live running memo updates to the Work Programme provider guidance.

Read the provider guidance for contract package area 18.

On and off benefit scans guidance

The on and off benefit scans guidance has been designed to help Work Programme providers maintain engagement with participants when benefit claim changes occur.

Provider Direct guidance

Provider Direct is a telephone helpline service for Work Programme providers.

Work Programme provider tools

The Work Programme provider tools have been designed to help you with the Work Programme.