Statutory guidance

Work Programme provider guidance for contract package area 18

Referrals to this programme ended on 31 March 2017. This guidance is for existing Work Programme participants only.

Documents

Chapter 1 CPA18: introduction and overview

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Chapter 2 CPA18: claimant groups

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Chapter 3a CPA18: mandation

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Chapter 3b CPA18: action planning

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Chapter 3c CPA18: work experience on a voluntary basis and and community benefit work placement

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Chapter 4 CPA18: accepting referrals, initial participant engagement and registering an attachment

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Chapter 4b CPA 18: safeguarding and vulnerability

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Chapter 5 CPA18: changes of circumstances and notifications

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Chapter 6 CPA18: raising a compliance doubt

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Chapter 7 CPA18: re-compliance and reviewing a sanction

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Chapter 8 CPA18: JSA entitlement doubt

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Chapter 9 CPA18: Work Programme payment validation

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Chapter 10 CPA18: completing the Work Programme

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Chapter 11 CPA18: market share shift

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Chapter 12 CPA18: performance management

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Chapter 13 CPA18: accessing other programmes, schemes, grants and incentives

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Chapter 14 CPA18: communicating your customer service standards

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Chapter 15 CPA18: standard definitions for the Work Programme

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Chapter 16 CPA 18: participant complaints

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Chapter 17 CPA18: training allowance (JSA claimants only)

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Chapter 19 CPA18: delivering Work Programme information sessions

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CPA18: customer complaints and feedback process

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Details

This DWP Work Programme provider guidance is for use in contract package area (CPA) 18 only.

Read the list of contact package areas and providers.

Read the Work Programme provider guidance used in other contract package areas.

Published 29 January 2015
Last updated 9 July 2018 + show all updates
  1. Revised chapter 3a (now version 7) - references to Universal Jobmatch have been replaced by the new 'Find a Job' service.
  2. Revised chapters 1 (version 4a), 2 (version 7), 3a (version 6), 9 (version 5), 10 (version 5) and 15 (version 2).
  3. Revised chapters 10 (version 4) and 13 (version 5) - both are dated May 2018. Content updated because referrals to Work Choice and Work First Scotland have finished.
  4. Published a revised chapter 16 (version 4, dated February 2018) - the contact details for the Independent Case Examiner (ICE) have been updated.
  5. Revised chapter 15 (version 2, January 2018). Change made to the last bullet point in the 'Please note' section of the Job outcome Payments definition and the last bullet point of the Sustainment Outcome Payments definition.
  6. Revised chapter 6 (version 11, November 2017) - chapter updated to reflect that there is only one LMDM service centre now, in Merthyr Tydfil.
  7. Revised chapters 2 (version 6), 4b (version 4, dated 8 May 2017) and 6 (version 10, dated May 2017).
  8. Revised chapter 11 (version 3, May 2017).
  9. Revised chapter 10 (version 3, April 2017) and chapter 13 (version 4, March 2017). The revised chapters now include information about Work First Scotland.
  10. Revised chapters 1 (version 3), 2 (version 5) and 4 (version 9) - updated because referrals to the programme ended on 31 March 2017. The guidance is now for existing Work Programme participants only.
  11. Published revised chapter 3c - version 4 (dated 07/11/2016).
  12. Revised chapter 9 - version 4 (dated 3 November 2016).
  13. Revised chapter 17 - version 3 (dated September 2016).
  14. Revised chapter 6, version 9 (15 July 2016). Changes to annex 1 decision making sites
  15. Revised chapter 5 - version 6 (dated 27/06/2016).
  16. Revised chapter 4 - version 8, dated 22/04/2016.
  17. Revised chapter 7 - version 3, dated 16 May 2016.
  18. Revised chapter 11 - version 2, dated April 2016.
  19. Revised chapter 6 - version 8, dated 18 April 2016.
  20. Revised chapter 13 - version 3, dated 23 March 2016.
  21. Updated chapter 2 (version 4), chapter 3c (version 3), chapter 4b (version 3), chapter 17 (version 2) and chapter 19 (version 2).
  22. Updated chapter 1 (version 2, dated 4 March 2016), chapter 3a (version 5, dated 2 March 2016) chapter 3c (version 3, dated 29/02/2016) and chapter 8 (version 3, dated 4 March 2016).
  23. Revised chapter 9, version 3 (11 February 2016). Paragraph 36 updated with information about HMRC Real Time Information (RTI).
  24. Revised chapter 3b - version 2 (03/02/2016).
  25. Replaced chapter 9, paragraph 12 with revised version.
  26. Revised chapter 3a (version 5), chapter 4 (version 7), 4b (version 2), chapter 5 (version 5) and chapter 6 (version 7). Updated guidance includes improvements to the safeguarding process for Employment and Support Allowance claimants.
  27. Revised chapter 16 - version 2 (July 2015) includes new address for the Independent Case Examiner.
  28. Revised chapter 6 - version 5 (09/06/15), includes further information about safeguarding vulnerable participants.
  29. Published new chapter 4b - safeguarding and vulnerability (version 1). Also revised chapter 3a (version 3), chapter 4 (version 5), chapter 5 (version 3) and chapter 6 (version 4).
  30. Revised CPA18 chapter 4 - version 4 (22/04/2015) includes new information about participants who need additional support.
  31. Revised chapter 13 (version 2) updated with information about the Wheels to Work scheme.
  32. Revised chapters 3a, 5 and 8 – (all version 2) – updated with guidance on extended periods of sickness for JSA participants. Chapter 5 also updated with migrant access to benefits guidance.
  33. Revised chapter 4 - version 3 (23/03/2015), includes new information about the Claimant Commitment.
  34. First published.