Guidance

Provider Direct (Work Programme) provider guidance

Provider Direct is a telephone helpline service for DWP Work Programme providers.

Documents

Provider Direct (Work Programme) provider guidance

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Details

This guidance explains the:

  • purpose of the Provider Direct service
  • security process that you will need to follow to use the service
  • type of information that the Provider Direct agents are able to provide

Read the Work Programme provider guidance.

Published 1 January 2011
Last updated 21 December 2015 + show all updates
  1. Revised guidance - version 13 (15 December 2015), includes new information on the process to follow for high level and low level sanctions.
  2. Revised guidance - version 12 (30/07/2015), includes new telephone number: 0345 604 4015.
  3. Revised guidance - version 11 (23/04/2015), includes extra guidance about Compliance Monitoring Officer checks.
  4. First published.