Guidance

Customs Handling of Import Export Freight: service availability and issues

Check the availability and any issues affecting the Customs Handling of Import Export Freight (CHIEF) online service.

From:
HM Revenue & Customs
Published
1 January 2014
Last updated
7 February 2024 — See all updates

Documents

Customs Handling of Import Export Freight — service availability and issues

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Details

Latest updates on the availability and any issues affecting the CHIEF online service.

Published 1 January 2014
Last updated 7 February 2024 + show all updates

  1. Planned downtime from 6pm to 7:30pm on Saturday 17 February 2024 has been added.

  2. The previous update included the incorrect dates. Planned downtime from 11:59pm on Saturday 28 October 2023 to 1am Sunday 29 October 2023 has been added.

  3. The planned downtime from Saturday 28 October 2023 11:59pm (BST) to 1am (GMT) Sunday 29 October 2023 has been amended and is from Sunday 29 October 2023 11:59pm (BST) to 1am (GMT) Monday 30 October 2023.

  4. Planned downtime from 11:59pm on Saturday 28 October 2023 to 1am Sunday 29 October 2023 has been added.

  5. Planned downtime from 6pm on Sunday 20 August 2023 to 7pm Sunday 20 August 2023 has been added.

  6. Planned downtime from 1pm to 2pm Saturday 13 May 2023 has been added.

  7. Planned downtime from 9:30pm to 11pm on Saturday 25 February 2023 has been added.

  8. The service issue has now been resolved.

  9. The Customs Handling of Import Export Freight service is currently unavailable. Information about business continuity plans for CHIEF has been added.

  10. Planned downtime from Saturday 29 October 2022 11:59pm (BST) to 1am (GMT) Sunday 30 October 2022 has been added.

  11. The planned downtime from 7pm to 8:30pm on Sunday 27 August 2022 has been amended and is from 7pm to 8:30pm on Saturday 27 August 2022.

  12. Planned downtime from 7pm to 8:30pm on Sunday 27 August 2022 has been added.

  13. Planned downtime from 8am to 11pm on Saturday 16 July 2022 is no longer going ahead.

  14. Planned downtime from 8am to 11pm on Saturday 16 July 2022 has been added.

  15. Planned downtime from 10pm to 11pm on Saturday 25 June 2022 has been added.

  16. Planned downtime from 10am to midday on Tuesday 10 May 2022 has been added.

  17. Planned downtime from 11:59am to 2pm on Wednesday 4 May 2022 has been cancelled.

  18. Planned downtime from 11:59am to 2pm on Wednesday 27 April 2022 and from 11:59am to 2pm Wednesday 4 May 2022 has been added.

  19. This service will be unavailable from 11:59pm on Saturday 9 April 2022 to 1am on Sunday 10 April 2022.

  20. Planned downtime from 7:30pm to 9pm on Sunday 27 March 2022 has been added.

  21. Planned downtime from 7.30pm to 8.30pm on Sunday 20 February 2022 has been added, and planned downtime scheduled from midday to 2pm on Thursday 17 February 2022 has been cancelled.

  22. Planned downtime from midday to 2pm on Thursday 17 February 2022 has been added.

  23. A service issue message about HMRC running an annual disaster recovery exercise from midday to 2pm on 17 February 2022 has been added.

  24. Planned downtime from 7:30pm to 8:15pm on Wednesday 22 December 2021 has been added.

  25. Planned downtime from 6pm to 9pm on Sunday 8 August 2021 has been added.

  26. Planned downtime from 6pm to 7pm on Sunday 18 July 2021 has been added.

  27. Planned downtime from 7pm to 7:30pm on Tuesday 6 July 2021 has been added.

  28. Planned downtime from 6pm to 8pm on Sunday 4 July 2021 has been cancelled.

  29. Planned downtime from 6pm to 8pm on Sunday 4 July 2021 has been added.

  30. The service issue about CHIEF having limited availability has been resolved.

  31. Information about the CHIEF service currently having limited availability has been added.

  32. A service issue message about the CHIEF online service outage has been added.

  33. Planned downtime from 6pm to 8pm on Sunday 9 May 2021 has been added.

  34. Planned downtime from 7:30pm to 8pm on Tuesday 30 March 2021 has been added.

  35. Planned downtime from 7:30pm to 7:50pm on Thursday 25 March 2021 has been added.

  36. Planned downtime from 7:30pm to 7:50pm on Tuesday 23 March 2021 has been added.

  37. Planned downtime from 7:30pm to 7:50pm on Thursday 18 March 2021 has been added.

  38. Planned downtime from 7:30pm to 7:50pm on Thursday 11 March 2021 has been added.

  39. Planned downtime from 7:30pm to 8pm on Wednesday 10 March 2021 has been added.

  40. Planned downtime from 7:30pm on Tuesday 9 March 2021 to 7:50pm on Tuesday 9 March 2021 has been added.

  41. Planned downtime from 7:30pm on Thursday 4 March 2021 to 7:50pm on Thursday 4 March 2021 has been added.

  42. Planned downtime from 7:30pm to 7:50pm on Thursday 25 February 2021 has been added.

  43. This service will be unavailable from 6pm to 7:30pm on Sunday 14 February 2021.

  44. This service will be unavailable from 7pm to 7:05pm on Thursday 28 January 2021.

  45. This service will be unavailable from Thursday 31 December 2020 11pm to 12:30am Friday 1 January 2021. Information about actions you may need to take before this date have also been added to the page.

  46. This service will be unavailable from 6pm to 8pm on Sunday 13 December 2020.

  47. This service will be unavailable from 6pm to 10pm on Sunday 6 December 2020 and 6pm to 7pm on Wednesday 9 December.

  48. This service will be unavailable from 6pm to 9pm on Sunday 29 November 2020.

  49. A service issue message about the CHIEF online service outage has been added.

  50. This service will be unavailable from 6pm to 8pm on Sunday 29 November 2020.

  51. This service will be unavailable from 6pm to 8pm on Sunday 22 November 2020.

  52. This service will be unavailable from 6pm to 7pm on Wednesday 11 November 2020.

  53. CHIEF service downtime notified for Sunday 25 October 2020 from 00:01am to 03:01am BST.

  54. Planned downtime from 11.59am to 1pm on Wednesday 6 August 2020 has been added.

  55. This service will not be available from 11:59am to 1pm on Thursday 23 July 2020 and from 11:59am to 1pm on Thursday 30 July 2020. Information about this issue has been added.

  56. Planned downtime from 6pm to 8:30pm on Sunday 14 June 2020 has been added.

  57. Planned downtime from 6pm to 8:30pm on Sunday 15 March 2020 has been added.

  58. Planned downtime from 11pm on Wednesday 30 October to 1am on Thursday 31 October 2019 has been added.

  59. Planned downtime from midnight to 3am on Sunday 27 October 2019 has been added.

  60. Planned downtime from 6pm to 7pm on Sunday 8 September 2019 has been added.

  61. Planned downtime from 6pm to 8.30pm on Sunday 28 July 2019 has been added.

  62. Planned downtime from 10:59pm on Friday 12 April 2019 to 1am on Saturday 13 April 2019 has been added.

  63. This service will be unavailable on Sunday 24 March 2019 from 5pm to 7pm. Information about this issue has been added.

  64. This service will be unavailable on Sunday 17 March 2019 from 5pm to 7pm. Information about this issue has been added.

  65. Planned downtime for Sunday 2 December 2018 and Wednesday 12 December 2018 have been added.

  66. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  67. Planned downtime for Sunday 4 November 2018 5pm to 7pm, Sunday 11 November 2018 5pm to 7pm and Wednesday 21 November 2018 1pm to 2pm has been added.

  68. Planned downtime for Sunday 28 October 2018 12.01am to 1.01am has been added.

  69. Planned downtime on Sunday 29 July 2018 6pm to 8pm has been added.

  70. Planned downtime for Sunday 25 March 2018 has been updated.

  71. Planned downtime for Sunday 25 March 2018 has been added.

  72. Planned downtime for Sunday 11 February 2018 has been added.

  73. Planned downtime for Wednesday 17 January 2018 has been added.

  74. Due to essential maintenance work the Customs Handling of Import Export Freight service will be unavailable on Sunday 7 January 2018 from 6pm to 9pm.

  75. The times of the planned downtime on Sunday 17 December have been changed.

  76. The times of the planned downtime on Sunday 10 December have been changed.

  77. Planned downtime for Sunday 17 December 2017 has been added.

  78. Planned downtime for Sunday 10 December 2017 has been added.

  79. The planned downtime for the Automatic Licence Verification System for 3 November 2017 to 6 November 2017 will no longer be happening.

  80. Planned downtime has been added for the Automatic Licence Verification System (ALVS) for the periods 27 October 2017 to 30 October 2017 and 3 November 2017 to 6 November 2017.

  81. Planned downtime added for Customs Handling of Import Export Freight (CHIEF).

  82. Planned downtime has been updated with information about outages on the Automatic Licence Verification System throughout October 2017.

  83. Planned downtime has been added for an upgrade to the Customs Handling of Import Export Freight system on 27 September 2017.

  84. The planned downtime dates and times for the Automatic Licence Verification System (ALVS) outage have been updated.

  85. Planned downtime has been added for 24 September 2017 for maintenance work on the Customs Handling of Import Export Freight system.

  86. Planned downtime has been added for September 2017 due to work on the Automatic Licence Verification System (ALVS).

  87. Planned downtime has been updated for maintenance work on the Electronic Data Capture Service 13 August 2017.

  88. Information on planned downtime for 15 June 2017 has been added.

  89. Planned downtime has been added to this page.

  90. The planned downtime for 21 May 2017 has now been cancelled.

  91. Planned downtime added.

  92. Planned downtime added for 26 March 2017.

  93. Planned downtime added for 12 March 2017.

  94. Planned downtime has been added for 30 October 2016.

  95. The planned downtime scheduled for 22 September 2016 has been cancelled.

  96. The planned downtime has changed to 22 September 2016.

  97. CHIEF will be unavailable on Thursday 15 September 2016 for one hour.

  98. The service issues section has been updated.

  99. The service issues section has been updated.

  100. Planned downtime section has been updated.

  101. Planned downtime has been added to this page.

  102. Planned downtime has been added to this page.

  103. Planned downtime section has been updated.

  104. Planned downtime section has been updated.

  105. Service issues section has been updated.

  106. Service issues section has been updated.

  107. Planned downtime has been added to this page.

  108. Planned downtime section has been updated.

  109. Planned outage message amened from 16 to 18 January 2016.

  110. Planned downtime has been added to this page.

  111. Service issues section has been updated.

  112. Planned downtime has been added to this page.

  113. Information on planned downtime for the Customs Handling of Import Export Freight online service has been updated.

  114. Service downtime has been added to this page.

  115. Downtime has been added to this page.

  116. Downtime has been added to this page.

  117. Planned downtime has been added to this page.

  118. Information on planned downtime for the CHIEF online service has been updated.

  119. First published.

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