Agent services account — service availability and issues
Updated 23 March 2026
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Service availability
If you’re trying to create, sign in or reset your sign in details, check for known problems with HMRC online services.
Sign in to agent services account.
Planned downtime
None.
Service issues
There is an issue affecting the new country-by-country agent digital handshake for a small number of customers. We apologise for any inconvenience this may cause.
We are working urgently to rectify this issue.
Overseas businesses
If you’re unable to sign up an overseas business because you are being asked for information that only a UK based customer can give, contact the VAT helpline. You should give the VAT registration numbers and business names so that HMRC can amend the customer record. This can take up to 14 days.
We’ve already amended the records of many overseas customers we’ve previously been told about and sign up for these customers should now be successful.
Other services
Check availability and issues of other services.