Agent services account — service availability and issues
Updated 1 September 2025
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Service availability
Full service available.
If you’re trying to create, sign in or reset your user ID or password, check for known problems with Government Gateway.
Sign in to agent services account.
Planned downtime
Wednesday 17 September 2025 10:30pm to 11pm
Due to scheduled maintenance, you will be unable to access our online service from 10:30pm to 11pm on Wednesday 17 September 2025.
We apologise for any inconvenience this may cause.
Service issues
Overseas businesses
If you’re unable to sign up an overseas business because you are being asked for information that only a UK based customer can give, contact the VAT helpline. You should give the VAT registration numbers and business names so that HMRC can amend the customer record. This can take up to 14 days.
We’ve already amended the records of many overseas customers we’ve previously been told about and sign up for these customers should now be successful.
Other services
Check the availability and issues of other services.