Agent services account — service availability and issues
Updated 11 July 2025
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This publication is available at https://www.gov.uk/government/publications/agent-services-account-service-availability-and-issues/agent-services-account-service-availability-and-issues
Service availability
Full service available.
If you’re trying to create, sign in or reset your user ID or password, check for known problems with Government Gateway.
Sign in to agent services account.
Planned downtime
None.
Service issues
Overseas businesses
If you’re unable to sign up an overseas business because you are being asked for information that only a UK based customer can give, contact the VAT helpline. You should give the VAT registration numbers and business names so that HMRC can amend the customer record. This can take up to 14 days.
We’ve already amended the records of many overseas customers we’ve previously been told about and sign up for these customers should now be successful.
Other services
Check the availability and issues of other services.