Problems using Government Gateway
Check for any known problems creating, signing in or resetting your user ID or password.
Planned changes
Multi factor authentication added to all businesses and organisations from 15 June 2021
The way you sign in is changing if you:
- are a business or organisation using HMRC services
- do not currently receive an access code by text, voice call or to an authenticator app
To help keep your data safe from identity fraud, HMRC will ask you to add a device to your Government Gateway account. We’ll send an access code to your device each time you sign in.
We’re introducing this change gradually from 15 June 2021. You do not need to do anything until we ask you to add your device when you sign in.
Nothing will change if you are:
- an individual using HMRC services
- a businesses or organisation but you already have multi factor authentication on your Government Gateway account
- using our services for agents
Access credentials should never be shared.
If you need to delegate account access to employees to handle aspects of your tax you can still do this with multi factor authentication. In your Business Tax Account, use the administrator and assistant functionality to create an additional user for each employee you wish to give access to your account. Each of these credentials will then have its own multi factor authentication.
If you use purpose-built software that stores passwords and enables your employees to access HMRC services without needing to enter user ID and password details, this may not work after we add multi factor authentication to your account. Contact your IT department or the manufacturer of the software. This does not include commercial tax software products, which are designed to work with multi factor authentication.
Planned downtime
None.
Service issues
None.
Last updated 14 June 2021 + show all updates
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Information about multi factor authentication being added to all businesses and organisations from 15 June 2021 has been included.
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The service issue for resetting your password or user ID online has been resolved.
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First published.