Guidance

Agent services account: service availability and issues

Check the availability and any issues affecting the agent services account.

Documents

Details

Latest updates on the availability and any issues affecting the agent services account.

Published 9 February 2018
Last updated 20 May 2020 + show all updates
  1. Planned downtime from 10am to midday on Wednesday 27 May 2020 has been added.

  2. The planned downtime from Thursday 14 May 2020 to Friday 15 May 2020 and Saturday 16 May 2020 to Monday 18 May 2020 have been updated. The new dates and times have been added.

  3. Planned downtime messages from 7:45pm on Thursday 14 May 2020 to 2:30am on Friday 15 May 2020 and from 6:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 have been added.

  4. Planned downtime from 7:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 has been added.

  5. Planned downtime message added as some services will be unavailable on Saturday 28 March from 5pm to 8pm

  6. Planned downtime messages from 9:45am to 11am on Saturday 14 March 2020, 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 2pm to 6:30pm on Sunday 15 March 2020 have been added.

  7. Planned downtime messages from 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 5:30pm on Saturday 14 March 2020 to 5pm on Monday 16 March 2020 have been added.

  8. Planned downtime changed from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 to 11:59pm on Saturday 22 February 2020 to 6am on Sunday 23 February 2020.

  9. Planned downtime from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 has been added.

  10. The service to submit 'Making Tax Digital VAT Returns' is now fully available.

  11. A service issue about submitting Making Tax Digital VAT returns has been added.

  12. Planned downtime from 11:59pm on Saturday 15 February 2020 to 3am on Sunday 16 February 2020 has been added.

  13. The service issue about accessing the system has now been fixed.

  14. Information about intermittent service issues has been added.

  15. Service issue message about overseas businesses signing up to the agent services account has been added.

  16. Service issue message about overseas customers signing up to Making Tax Digital has been added.

  17. This service is now available.

  18. This service is currently unavailable.

  19. Planned downtime from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020 has been cancelled.

  20. This service is now available.

  21. The agent services account is currently unavailable. Check service availability page for updates.

  22. You will be unable use this online service from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020. Information about this issue has been added.

  23. Planned downtime from midnight to 10am on Sunday 16 June 2019 has been added.

  24. Planned downtime from 11:30am on Saturday 8 June 2019 to 10:30am on Sunday 9 June 2019 has been added.

  25. This service will be unavailable from 4pm on Saturday 11 May 2019 to 5pm on Monday 13 May 2019 has been added.

  26. This service will be unavailable from 4pm on Saturday 11 May 2019 to 9am on Monday 13 May 2019. Information about this issue has been added.

  27. Planned downtime from 5pm on Friday 8 February 2019 to 9am on Tuesday 12 February 2019 has been added.

  28. Problems viewing your online client list have now been fixed.

  29. Problems viewing your online client list has been added to the service issues section.

  30. Planned downtime for 5pm on Friday 30 November to 11am on Tuesday 4 December has been added.

  31. The service will be unavailable from 9pm on Friday 23 November to 7pm Sunday 25 November.

  32. Downtime planned for 17 and 18 November will now take place on 24 and 25 November.

  33. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  34. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  35. Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

  36. Agents are not able to sign in and access the agent services account. HMRC is investigating this urgently.

  37. First published.