Guidance

Agent services account: service availability and issues

Check the availability and any issues affecting the agent services account.

Documents

Details

Latest updates on the availability and any issues affecting the agent services account.

Published 9 February 2018
Last updated 5 December 2018 + show all updates
  1. Problems viewing your online client list has been added to the service issues section.
  2. Planned downtime for 5pm on Friday 30 November to 11am on Tuesday 4 December has been added.
  3. The service will be unavailable from 9pm on Friday 23 November to 7pm Sunday 25 November.
  4. Downtime planned for 17 and 18 November will now take place on 24 and 25 November.
  5. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.
  6. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.
  7. Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.
  8. Agents are not able to sign in and access the agent services account. HMRC is investigating this urgently.
  9. First published.