Policy

Transforming government services to make them more efficient and effective for users

Supporting detail:

Making government services and information simpler, clearer, faster

The Government Digital Service will continue to develop GOV.UK, the shared publishing platform for central government, and help teams throughout government to build and procure new digital services.

Online publishing

We are moving from more than 300 central government websites to 1. GOV.UK contains the citizen and business-facing material previously found on Directgov and Businesslink, and corporate content published by all government departments. Eventually more than 300 agencies and other government bodies will be moved over to the site.

Digital transactions

In the ‘Government digital strategy’, we committed to redesigning all existing government services that serve more than 100,000 users each year. The first 23 ‘exemplar’ services will be completed by March 2015.

Everyone who can use digital services independently will be encouraged to do so, but support will be provided for those who are not online. We are currently developing a Digital by Default Service Standard, which all government services must meet after it starts being enforced in April 2014.

Technology and service supply

We will establish simpler, clearer and faster tendering processes to make sure that more small and medium-sized businesses can benefit from the shift to digital within government. We will also make sure that common technology platforms are developed which can be shared throughout government.

As stated in the ‘Government digital strategy’, if legislative barriers exist which unnecessarily prevent the development of straightforward and convenient digital services, then we will work to remove them.