Office access and opening times

Enquiries and appointments: contact form and phone number

Please be aware that we do not give legal advice. Read more about the advice we give.

Contact form

For general enquiries, please use our contact form.

Office visits

To visit one of our Land Registry offices you must make an appointment. 72 hours’ notice is required. Appointments are available 8.30am to 6pm, Monday to Friday (excluding Bank Holidays).

Phone

Lines are open 8am to 6pm, Monday to Friday (excluding Bank Holidays). Call charges apply.

Contact centre

Contact for business customers

Where to send your applications and correspondence

If you cannot send your applications and correspondence using our portal or Business Gateway, send it by post to our standard address.

Enquire about a requisition

Use the contact details in your requisition to email or call us.

Reply to a requisition

If you use Business e-services, reply to requisitions through the portal.

If you don’t use the portal, send your reply to our standard address.

Enquire about the progress of an application

If you use Business e-services, you can check progress with Application Enquiry in the portal.

If you don’t use the portal, contact us using your customer team email or phone number.

If you don’t know your customer team contact details, use our contact form or call Customer Support.

How we handle your calls and applications

We operate central call handling at several of our offices, and over the next few months we will move all of our call handling to those offices.

In most cases, a central team will be able to deal with your call but if not, they will arrange for your customer team to contact you.

We process the following application types in central locations:

  • First Registrations
  • Official Copies
  • Searches of the Index Map

Your customer team remains your point of contact for enquiries about these types of application. If your application type is in the list above, your customer team will not process it.

We process most of our work electronically so we can react quicker to fluctuations in intakes by moving work around Land Registry to match the available resource at any given time. In some instances, your Customer Team may not be the team processing your application, but your customer team remains your point of contact within Land Registry.

Find out more about the service we give to our customers and how this is changing.