Office access and opening times
Enquiries and appointments: contact form and phone number
Please be aware that we do not give legal advice. Read more about the advice we give.
For general enquiries, please use our contact form.
Lines are open 8am to 6pm, Monday to Friday (excluding Bank Holidays). Call charges apply.
English 0300 006 0411
Welsh 0300 006 0422
Contact for business customers
Where to send your applications and correspondence
If you cannot send your applications and correspondence using our portal or Business Gateway, send it by post to our standard address.
Enquire about a requisition
Use the contact details in your requisition to email or call us.
Reply to a requisition
If you can use the portal, reply to requisitions through the portal. You can do this even if you sent us your application through the post.
If you cannot use the portal, send your reply to our standard address.
Enquire about the progress of an application
If you use Business e-services, you can check progress with Application Enquiry in the portal.
If you don’t use the portal, contact us using your customer team email or phone number.
How we handle your calls and applications
We operate central call handling at several of our offices, and over the next few months we will move all of our call handling to those offices.
In most cases, a central team will be able to deal with your call but if not, they will arrange for your customer team to contact you.
We process the following application types in central locations:
- First Registrations
- Official Copies
- Searches of the Index Map
Your customer team remains your point of contact for enquiries about these types of application. If your application type is in the list above, your customer team will not process it.
We process most of our work electronically so we can react quicker to fluctuations in intakes by moving work around HM Land Registry to match the available resource at any given time. In some instances, your Customer Team may not be the team processing your application, but your customer team remains your point of contact within HM Land Registry.
Find out more about the service we give to our customers and how this is changing.