Office access and opening times
Enquiries and appointments: contact form and phone number
Please be aware that we do not give legal advice. Read more about the advice we give.
For general enquiries, please use our contact form.
Lines are open 8am to 6pm, Monday to Friday (excluding Bank Holidays). Call charges apply.
English 0300 006 0411
Welsh 0300 006 0422
Contact for business customers
Where to send your applications and correspondence
If you cannot send your applications and correspondence using our portal or Business Gateway, send it by post to our standard address.
Enquire about a requisition
Use the contact details in your requisition to email or call us.
Reply to a requisition
If you can use the portal, reply to requisitions through the portal. You can do this even if you sent us your application through the post.
If you cannot use the portal, send your reply to our standard address.
Enquire about the progress of an application
If you use Business e-services, you can check progress with Application Enquiry in the portal.
How we handle your calls and applications
We operate a central call handling team and will move all customer calls to this team over the next few months.
In most cases, the customer support centre will be able to deal with your call, but if it cannot, the team will arrange for a caseworker to contact you.
We process most of our work electronically so that we can react quickly to fluctuations in intakes by moving work around HM Land Registry to match the available resource at any given time. If you are assigned to a Customer Team, your Customer Team will not always process your application.