Excise and gambling duties enquiries

Online

Send a general enquiry

Send HMRC your questions about:

  • alcohol, tobacco, fuel and gambling duties
  • warehousing and moving excise goods

HMRC will only email you with confidential information if you have given them your written agreement that they can do so.

Email

Email HMRC about your Machine Games Duty query

If HMRC needs to contact you about anything confidential, they’ll reply by phone or post.

Phone

General enquiries

Call HMRC with questions about:

  • alcohol, tobacco, fuel and gambling duties
  • warehousing and moving excise goods

Telephone:
0300 200 3700

Textphone:
0300 200 3719

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

You can also find information in:

Gambling Tax Service problems

Call the HMRC helpdesk if you’re having issues using the online Gambling Tax Service.

Telephone:
0300 200 3701

Textphone:
0300 200 3719

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

Find out about call charges

Post

Alcohol, tobacco, fuel duties, warehousing and excise goods queries

Write to HMRC at this address with your questions.

HM Revenue and Customs
Excise Written Enquiries Team
BX9 1GL
United Kingdom

Excise duty applications and gambling duties queries

Write to HMRC at this address with your questions.

HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom

You do not need to include a street name, city name or PO box when writing to these addresses.

Couriers should use a different address.

Find out the HMRC address to write to with questions about imports, exports and customs reliefs.