Excise: enquiries

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Online forms

HMRC will only email you with confidential information if you’ve given them your written agreement they can do so.

Phone

  • Telephone: 0300 200 3700
  • Textphone: 0300 200 3719
  • Outside UK: +44 2920 501 261

Call HMRC with your questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods.

Find out about call charges

Opening times:

8am to 6pm, Monday to Friday

Closed weekends and bank holidays

Post

Write to HMRC with your questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods.

HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
United Kingdom

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Don’t include personal or financial information like your National Insurance number or credit card details.