Excise: enquiries

Online

Send a general enquiry about excise

Send your questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods.

HMRC will only email you with confidential information if you’ve given them your written agreement they can do so.

Phone

Call HMRC with your questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods.

Telephone:
0300 200 3700

Textphone:
0300 200 3719

Outside UK:
+44 2920 501 261

Opening times:

8am to 6pm, Monday to Friday

Closed weekends and bank holidays

Find out about call charges

Post

Write to HMRC with questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods:

HM Revenue and Customs
Excise Written Enquiries Team, Ground Floor, Portcullis House,
21 India Street
Glasgow
G2 4PZ
United Kingdom

Write to HMRC with questions about imports, exports and customs reliefs:

HM Revenue and Customs
CITEX Written Enquiry Team (Customs)
S0000
Newcastle
NE98 1ZZ
United Kingdom