Excise: enquiries

Online

Send a general enquiry about excise

Send your questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods.

HMRC will only email you with confidential information if you have given them your written agreement that they can do so.

Webchat

Advisers are available to chat. Speak to an adviser now.

Phone

Call HMRC with your questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods.

Telephone:
0300 200 3700

Textphone:
0300 200 3719

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

If your call is not urgent please use webchat to contact us.

You can also find information in:

Find out about call charges

Post

Write to HMRC with questions about alcohol, tobacco, fuel duties, warehousing and moving excise goods.

HM Revenue and Customs
Excise Written Enquiries Team
BX9 1GL
United Kingdom

Write to HMRC with questions about applications for alcohol, tobacco, fuel duties, warehousing and moving excise goods.

HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom

Write to HMRC with questions about imports, exports and customs reliefs.

HM Revenue and Customs
CITEX Written Enquiry Team (Customs)
S0000
Newcastle
NE98 1ZZ
United Kingdom