Excise and gambling duties enquiries
Online
Send HMRC your questions about:
- alcohol, tobacco, fuel and gambling duties
- warehousing and moving excise goods
HMRC will only email you with confidential information if you have given them your written agreement that they can do so.
Email HMRC about your Machine Games Duty query
machinegamesduty@hmrc.gov.uk
If HMRC needs to contact you about anything confidential, they’ll reply by phone or post.
Phone
General enquiries
Call HMRC with questions about:
- alcohol, tobacco, fuel and gambling duties
- warehousing and moving excise goods
Telephone:
0300 200 3700
Textphone:
0300 200 3719
Outside UK:
+44 2920 501 261
Opening times:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
You can also find information in:
- the official HMRC app
- your personal tax account or business tax account using HMRC online services
Gambling Tax Service problems
Call the HMRC helpdesk if you’re having issues using the online Gambling Tax Service.
Telephone:
0300 200 3701
Textphone:
0300 200 3719
Outside UK:
+44 2920 501 261
Opening times:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
Post
Alcohol, tobacco, fuel duties, warehousing and excise goods queries
Write to HMRC at this address with your questions.
HM Revenue and Customs
Excise Written Enquiries Team
BX9 1GL
United Kingdom
Excise duty applications and gambling duties queries
Write to HMRC at this address with your questions.
HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom
You do not need to include a street name, city name or PO box when writing to these addresses.
Couriers should use a different address.
Find out the HMRC address to write to with questions about imports, exports and customs reliefs.