Send a question about imports, exports and customs reliefs
Use HMRC’s digital assistant to find information on:
- import duty rates
- importing and exporting
- Economic Operators Registration and Identification (EORI)
- trading with Northern Ireland
Speak to an adviser online about general import and export queries.
Call HMRC for help with questions about:
- customs reliefs
Find out how to claim a repayment of customs charges if you think you have been charged too much.
Monday to Friday: 8am to 10pm
Saturdays, Sundays and bank holidays: 8am to 4pm
You can also find out information in:
Find out about call charges
Write to HMRC for help with questions about importing, exporting and customs reliefs.
Include your VAT registration number and the name and postal address of your business.