Imports and exports: general enquiries

Online

Send a question about imports, exports and customs reliefs

Webchat

Speak to an adviser online about general import and export queries.

Phone

Call HMRC for help with questions about:

  • importing
  • exporting
  • customs reliefs

Find out how to claim a repayment of customs charges if you think you have been charged too much.

Telephone:
0300 200 3700

Textphone:
0300 200 3719

Opening times:

Our phone line opening hours are temporarily changing to:

Monday to Friday: 8am to 4pm

This is due to having fewer advisers available to answer calls because of the measures put in place to stop the spread of coronavirus.

If your call is not urgent please use webchat to contact us.

You can also find out information in:

Find out about call charges

Post

Write to HMRC for help with questions about importing, exporting and customs reliefs.

HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
United Kingdom

Include your VAT registration number and the name and postal address of your business.