Imports and exports: general enquiries

Online

Ask HMRC online

Ask HMRC’s digital assistant to find information about:

  • getting an EORI number
  • importing your personal belongings
  • looking up commodity codes, duty and VAT rates
  • trading with Northern Ireland

If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.

Phone

Call HMRC for help with questions about:

  • importing
  • exporting
  • customs reliefs

If you think you have been charged too much, find out how to claim a repayment of customs charges in the ‘If you’re charged too much or return your goods’ section of the Tax and customs for goods sent from abroad guide.

Telephone:
0300 322 9434

Textphone:
0300 200 3719

Opening times:

24 hours a day, 7 days a week

You can also find out information in your business tax account.

Find out about call charges

Post

Write to HMRC for help with questions about importing, exporting and customs reliefs.

HM Revenue and Customs — CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
United Kingdom

Include your VAT registration number and the name and postal address of your business.