Imports and exports: general enquiries

Online

Send a question about imports, exports and customs reliefs

Webchat

Speak to an adviser online about general import and export queries.

Phone

Call HMRC for help with questions about:

  • importing
  • exporting
  • customs reliefs

Find out how to claim a repayment of customs charges if you think you have been charged too much.

Telephone:
0300 200 3700

Textphone:
0300 200 3719

Opening times:

Monday to Friday: 8am to 6pm

Closed on Saturdays, Sundays and bank holidays.

You can also find out information in:

Find out about call charges

Post

Write to HMRC for help with questions about importing, exporting and customs reliefs.

HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
United Kingdom

Include your VAT registration number and the name and postal address of your business.