Imports and exports: general enquiries
Online
Send a question about imports, exports and customs reliefs
Webchat
Speak to an adviser online about general import and export queries.
Phone
Call HMRC for help with questions about:
- importing
- exporting
- customs reliefs
Find out how to claim a repayment of customs charges if you think you have been charged too much.
Telephone:
0300 200 3700
Textphone:
0300 200 3719
Opening times:
Our phone line opening hours are temporarily changing to:
Monday to Friday: 8am to 4pm
This is due to having fewer advisers available to answer calls because of the measures put in place to stop the spread of coronavirus.
If your call is not urgent please use webchat to contact us.
You can also find out information in:
- the official HMRC app
- your personal tax account or business tax account using HMRC online services
Post
Write to HMRC for help with questions about importing, exporting and customs reliefs.
HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
United Kingdom
Include your VAT registration number and the name and postal address of your business.