Imports and exports: general enquiries

Online

Send a question about imports, exports and customs reliefs

Ask HMRC online

Ask HMRC’s digital assistant to find information about:

  • getting an EORI number
  • importing your personal belongings
  • looking up commodity codes, duty and VAT rates
  • trading with Northern Ireland

If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.

Phone

Call HMRC for help with questions about:

  • importing
  • exporting
  • customs reliefs

Find out how to claim a repayment of customs charges if you think you have been charged too much.

Telephone:
0300 322 9434

Textphone:
0300 200 3719

Opening times:

Monday to Friday: 8am to 10pm
Saturdays, Sundays and bank holidays: 8am to 4pm

You can also find out information in:

Find out about call charges

Post

Write to HMRC for help with questions about importing, exporting and customs reliefs.

HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
United Kingdom

Include your VAT registration number and the name and postal address of your business.