Imports and exports: general enquiries
Online
Send a question about imports, exports and customs reliefs
Ask HMRC online
Ask HMRC’s digital assistant to find information about:
- getting an EORI number
- importing your personal belongings
- looking up commodity codes, duty and VAT rates
- trading with Northern Ireland
If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.
Phone
Call HMRC for help with questions about:
- importing
- exporting
- customs reliefs
Find out how to claim a repayment of customs charges if you think you have been charged too much.
Telephone:
0300 322 9434
Textphone:
0300 200 3719
Opening times:
Monday to Friday: 8am to 10pm
Saturdays, Sundays and bank holidays: 8am to 4pm
You can also find out information in:
- the official HMRC app
- your personal tax account or business tax account using HMRC online services
Post
Write to HMRC for help with questions about importing, exporting and customs reliefs.
HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
United Kingdom
Include your VAT registration number and the name and postal address of your business.