Debt collection: confirm the identity of HMRC staff


Call HMRC to check a visiting collector is a genuine HMRC employee. You should:

  1. Ask to see the collector’s photo ID.
  2. Make a note of the ID number on the photo ID.
  3. Call this phone number.
  4. Give HMRC the ID number.

HMRC will then confirm if the collector is genuine.

0300 200 3862

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed on Saturdays, Sundays and Bank Holidays.

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