Debt collection: confirm the identity of HMRC staff


Call to check a visiting collector is a genuine HMRC employee. You should:

  • ask to see the collector’s photo ID
  • make a note of the ID number on the photo ID
  • ring the helpline
  • provide HMRC with the ID number and they will confirm if your caller is genuine

0300 200 3862

Opening times:

Monday to Friday: 8am to 8pm
Saturday and Sunday: 8am to 4pm

Closed bank holidays.

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