News story

Changes to the delivery of our services during the coronavirus pandemic

As a result of government instructions to stay at home we have changed the way we deliver our services.

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  • contacting the Redundancy Payments Services helpline
  • contacting the Insolvency Enquiry Line
  • contacting the Official Receiver
  • making a request for information and contacting the Information Rights Team
  • support for businesses
  • keeping you up to date

Contacting the Redundancy Payments Services helpline

The Redundancy Payments Services (RPS) helpline is closed. You will not be able to call the RPS helpline in Edinburgh.

Redundancy claims processing continues as normal, so you will still receive regular updates about your claim.

Our redundancy guidance contains information about the redundancy claims process. Please check our guidance for answers to your questions.

If the guidance does not answer your questions, you can contact the RPS in the following ways:

If you need to: Use:
ask for help filling in redundancy forms online redundancypaymentsonline@insolvency.gov.uk
ask about redundancy payments redundancypaymentsonline@insolvency.gov.uk
ask about submitting proof of debt (POD) forms in a redundancy case rps.pod@insolvency.gov.uk
ask about financial assistance for employers rps.fa@insolvency.gov.uk

Receiving your redundancy payments by cheque

While our offices are closed we are unable to issue cheques. If you requested your payment by cheque, please provide us bank details by email so that your payment is not delayed.

Use the subject line: Bank details required to process your redundancy payment.

So that we can make this payment to you, we need to know:

  • bank name
  • sort code
  • account number/roll number
  • account holder name

Please make sure you email us from the address you provided when submitting your claim.

Contacting the Insolvency Enquiry Line

Our insolvency enquiry telephone line (IEL) is closed. You will not be able to call the IEL in Leeds.

The IEL provides information about bankruptcy, debt relief orders, PPI and company liquidations.

You can read our guidance about processes administered or regulated by the Insolvency Service.

If this guidance does not answer your question you can contact the Insolvency Service in the following ways:

If you need to: Use:
ask about processes administered or regulated by the Insolvency Service (for example bankruptcies, debt relief orders and liquidations) our online form
contact the Long Term Assets Distribution teams (LTADT) read our guidance about how to email the Long Term Assets Distribution teams
ask about a debt relief order DRO.Unit@insolvency.gov.uk

Contacting the Official Receiver

All Official Receiver offices are closed. The Official Receiver is continuing to operate its services.

You can contact the Official Receiver by email. Read our guidance our how the Official Receiver is adjusting the way it delivers services during the pandemic, including conducting scheduled interviews, sending us documents and talking to us about an income payment agreement or order.

Making a request for information and contacting the Information Rights Team

While all are offices are closed we cannot receive requests for information by post. We are continuing to process Freedom of Information (FOI) and Subject Access requests. To request information please email FOI@insolvency.gov.uk.

Support for businesses

The government has provided guidance for businesses and announced a package of measures to provide support to ensure the impact of COVID-19 is minimised.

Financial assistance for employers unable to pay statutory redundancy payments

If you cannot afford to pay your employees redundancy pay you can apply to the Redundancy Payments Service (RPS) for financial assistance. If approved, the RPS will make statutory redundancy payments directly to redundant employees on an employer’s behalf.

Keeping you up to date

You can also follow us on Twitter and LinkedIn.

Published 17 March 2020
Last updated 26 March 2020 + show all updates
  1. Information about receiving redundancy payments by cheque added

  2. Added link to guidance for people considering calling the insolvency enquiry line

  3. Information added about how to make electronic Freedom of Information and Subject Access requests.

  4. Information advising that we are reviewing how we will continue to provide services added.

  5. Alterative contact information added for the Redundancy Payments Service helpline,

  6. Information about the financial assistance scheme for employers unable to pay statutory redundancy payments added.

  7. Updated following reopening of the Redundancy Payments Service helpline.

  8. First published.