Guidance

Contact information

Updated 27 September 2024

1. Contacting us about assets

Enquiry Email address
Payment protection insurance RTLU.NorthEast@insolvency.gov.uk
Pensions Pension.Team@insolvency.gov.uk
Property Property.Ipswich@insolvency.gov.uk

1.1 Income Payments Agreements and Orders (IPA or IPO)

If you pay Advantis, the official receiver’s collection agent, you can contact them by either:

If you pay the official receiver directly, you can contact them by:

2. Contacting an official receiver about other matters

You can contact the official receiver about other matters if you:

You can find details of the official receiver handling a case on:

When you contact us, provide the reference number for the bankruptcy or liquidation. This will start BKT or LQD.

If you have not yet spoken to someone at the Insolvency Service, it is important that you contact us as soon as possible if you:

  • have been made bankrupt
  • are a director of a company in liquidation

2.1 Applications for provisional liquidation

Contact the Public Interest Unit to notify the official receiver about an application for provisional liquidation.

3. Official receiver offices and teams

You should only visit one of our offices if you have a scheduled appointment. If you need an appointment, email or telephone the relevant office.

4. Contact details for official receiver offices and teams

You can write to or email us at :

Birmingham

Y Hill
P O Box 16654
Birmingham
B2 2BJ

Brighton and Chatham

K Jackson
P O Box 16660
Birmingham
B2 2HE

Bristol and Plymouth

S Carter
P O Box 16661
Birmingham
B2 2HY

Cardiff

S Baxter
P O Box 16655
Birmingham
B2 2EP

Central Case Team

T Keller
Central Case Team
PO Box 18416
Birmingham
B2 2UB

Croydon

L Cook
P O Box 16657
Birmingham
B2 2ER

Exeter

Scott Carter
P O Box 16661
Birmingham
B2 2HY

Ipswich

M Commins
P O Box 16653
Birmingham
B2 2NG

Leeds

L Burgess
P O Box 16647
Birmingham
B2 2NQ

London

V Prime
P O Box 16662
Birmingham
B2 2JA

Newcastle

A Cassidy
P O Box 16646
Birmingham
B2 2PW

North West

C Megram
P O Box 16649
Birmingham
B2 2PB

Nottingham

R Dury
P O Box 16651
Birmingham
B2 2HQ

Southampton

L Cook
P O Box 16667
Birmingham
B2 2ER

The Southampton office closes in March 2025. For queries regarding former Reading and Southampton cases, please contact our helpline: Telephone: 0300 678 0016

Public Interest Unit

J Sullivan
P O Box 16658
Birmingham
B2 2HA

4.1 Telephone enquiries

Call our helpline if you need to speak with us.

Telephone: 0300 678 0016

The helpline is open Monday to Thursday, 9am to 5pm and Friday, 9am to 3pm.