Access to Work: get support if you have a disability or health condition

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Claiming money from your grant

You can claim money from your grant online or by post.

What you need to claim

To claim money from your grant you’ll need to provide:

  • the dates you had support
  • invoices or receipts showing the cost of your support
  • bank details for the person or company who will receive the money from the grant

You may also need the details of a workplace contact who can confirm the support you’re claiming for.

Claim online

You’ll need a GOV.UK One Login to use this service. You’ll be able to create a GOV.UK One Login if you do not already have one. 

You’ll be told when you sign in if you need to prove your identity. This is to keep your details safe. It normally involves using photo ID like a passport or driving licence, but there are other ways to prove your identity if you do not have photo ID.

You’ll need a letter confirming your grant has been approved before you can claim.

Claim online

Claim by post

Complete the paper claim form that was sent with your Access to Work decision letter to claim money from your grant by post.

You need to include any invoices or receipts requested in the claims form. You can send copies if you do not have the originals.

You can call the Access to Work helpline to get a paper claim form if you need one.

If you need help with your claim

Call the Access to Work helpline if:

  • you need help with your claim
  • you do not have the information needed to make a claim
  • you need help with setting up your online account
  • your grant runs out and you need more money to pay for something your decision letter says you need

Access to Work helpline

Telephone: 0800 121 7479
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 7479
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

If phone calls are difficult for you (for example, because you’re deaf or hard of hearing), you can ask for all communication to be by email instead.

View a printable version of the whole guide

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