We maintain and develop relations between the UK and Kenya. The British High Commission in Nairobi provides services to British nationals living in and visiting Kenya.

You can access UK government services while in Kenya.

Urgent assistance

If you’re in Kenya and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +254 (0)20 287 3000 or +254 (0)20 2844 000. If you’re in the UK and worried about a British national in Kenya, call 020 7008 1500.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel. If you are due to travel in the next 24 hours, contact us as soon as possible.

Apply online for an emergency travel document if you:

  • are over 16 years old and
  • are a British citizen and
  • have previously owned a British passport

Contact us to apply for an emergency travel document if you are:

  • over 16 years old but have not owned a British passport before or
  • not a British citizen or
  • applying for a child under 16 years old

Once you have contacted us, you will be advised to make an appointment to apply for an emergency travel document at the British High Commission Nairobi.

Other consular services

Notarial and documentary services

For legal reasons, we’re unable to carry out notarial acts in Commonwealth countries. This includes certifying documents as true copies of originals, administering oaths or taking affidavits. For these or other notarial acts, you should contact a local notary. A standard letter is available to confirm we do not offer these services in Kenya.

We offer a limited range of documentary services, including administering oaths for UK Visa and Immigration nationality applications, letter of no objection for those adopting from overseas, and making a search in the naturalisation, registration or renunciation records held by a consular officer. See the list of documentary services we provide.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Kenya.

Our people

Nic Hailey

Nic Hailey

British High Commissioner to Kenya

Contact us

British High Commission Nairobi

Upper Hill Road
P.O. Box 30465-00100, Nairobi


Opening Hours : Monday to Thursday: 7am to 4pm and Friday 7am to 1pm

General Enquiries
Email: Nairobi.Enquiries@fco.gov.uk

Email: consular.enquiries@fco.gov.uk
Opening hours:
Local time: Monday to Thursday: 7:45am to 2pm
Closed on Friday (except for emergencies)

For Visa Enquiries
Contact: https://ukvi-international.faq-help.com/

For Passport enquiries
Email correspondence should be submitted via the online enquiry form at the following web address: www.gov.uk/passport-advice-line

Passport collection Opening hours: 10am to 11am Tuesday and Thursday

Access and opening times