British Embassy Nur-Sultan

Location:: Kazakhstan
Part of:: Foreign, Commonwealth & Development Office

The British Embassy in Nur-Sultan (formerly Astana) maintains and develops relations between the UK and Kazakhstan.

As a result of the coronavirus (COVID-19) and subsequent quarantine measures, the Embassy is open, but is only able to see customers by appointment. 24 hour support is available by telephone (+7 7172 556200). When calling out of hours, please stay on the line and select the option for ‘calling about an emergency involving a British national’ to speak to an officer.

Find out more on our Kazakhstan and the UK news page

We provide services to British nationals living in and visiting Kazakhstan.

You can access UK government services while in Kazakhstan.

Urgent assistance

If you’re travelling in Kazakhstan, see how to Return to the UK during the coronavirus (COVID-19) pandemic. If you cannot return at this time, see how to stay safely in Kazakhstan during coronavirus.

See also our coronavirus travel advice for all our latest guidance on travel during coronavirus.

If you’re in Kazakhstan and you need advice which is not covered by reading our travel advice then you can contact us online.

If you’re in Kazakhstan and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +7 (7172) 556200.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

Apply online for an emergency travel document

If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you are not a British citizen or have not had a British passport before

If you’re not sure, check if you’re a British citizen

If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.

Other consular services

Notarial and documentary services

We may be able to offer notarial services, including administer an oath, affirmation or affidavit; make a certified copy of a document, witness a signature. See the full list of notarial and documentary services we provide.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Kazakhstan.

Our people

Michael Gifford

British Ambassador to Kazakhstan

Jonathan Layfield

Deputy Head of Mission, Kazakhstan

Contact us