The British Embassy in Nur-Sultan (formerly Astana) maintains and develops relations between the UK and Kazakhstan.
As a result of the coronavirus (COVID-19) and subsequent quarantine measures, the Embassy is open, but is only able to see customers by appointment. 24 hour support is available by telephone (+7 7172 556200). When calling out of hours, please stay on the line and select the option for ‘calling about an emergency involving a British national’ to speak to an officer.
Find out more on our Kazakhstan and the UK news page
We provide services to British nationals living in and visiting Kazakhstan.
If you’re travelling in Kazakhstan, see our Kazakhstan Travel Advice about coronavirus (COVID-19).
See also our coronavirus travel advice for all our latest guidance on travel during coronavirus.
If you’re in Kazakhstan and you need advice which is not covered by reading our travel advice then you can contact us online.
If you’re in Kazakhstan and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +7 (7172) 556200.
Get an emergency travel document
If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.
If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.
If you are not a British citizen or have not had a British passport before
If you’re not sure, check if you’re a British citizen
If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.
Other consular services
Notarial and documentary services
We may be able to offer notarial services, including administer an oath, affirmation or affidavit; make a certified copy of a document, witness a signature. See the full list of notarial and documentary services we provide.
We charge fees for some of our services. See the full list of consular fees in Kazakhstan.
British Embassy Nur-Sultan
Department for International Trade in Atyrau
Aiteke bi 55
Office 2101, River Palace
Telephone +7 (7122) 271748
Fax +7 (7122) 271752