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Data, Freedom of Information releases and corporate reports
Research on what customers think is a good service from HM Revenue and Customs.
How to assure service quality: types of testing, automation, technical debt, hiring specialists.
Explains what quality assurance is and the processes involved.
Information on the various ways in which practice can be quality assured and staff developed. It covers workforce development, performance indicators and statistical analysis.
Results from a face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.
This document details the service standards of the Veterinary Medicines Directorate (VMD)
Documents to administer the auditing services for the Specialist Quality Mark (SQM)
This document explains the Down’s syndrome screening quality assurance support service (DQASS) and how to use it.
Results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview.
These documents are the culmination of a project undertaken by a team of independent researchers at Aston Business School.
This publication describes how Quality of Service (QoS) is maintained on PSN.
This publication describes the Public Services Network (PSN) Quality of Service (QoS) network performance testing and reporting requirements.
Guidance on the Quality Matters initiative, which aims to improve the quality of adult social care.
Sets out the government's quality standards for health and social care services for older people.
A collection of quality assurance reports and standards covering the range of population screening services offered by NHS England.
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