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Consultations and strategy
Data, Freedom of Information releases and corporate reports
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
This page brings together departmental annual status reports on customer service telephone lines.
The Insolvency Service's commitment to our customers.
Customer service standards for settlement applications for the UK.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Immigration staff guidance on sponsorship customer service standards.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
This service commitment lets you know what you should expect from the Environment Agency (EA).
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
A charter to promote a commitment to decent living standards and excellent customer service.
Customer service standards for visit and transit visa applications if you're applying from inside or outside the UK.
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