Environment Agency customer service commitment
This service commitment lets you know what you should expect from the Environment Agency (EA).
Applies to England
It sets out the commitment to its customer around what they can expect regarding:
- service standards
- customer service promise
Last updated 24 November 2022 + show all updates
Minor word updates to Environment Agency service standards
Updated section 5 'Environment Agency service standards' with aim to acknowledge complaints within 3 working days. Updated section 6 'Responding to environmental incidents' to use information provided to enable targeted compliance, regulation and enforcement.
New section - how the Environment Agency responds to incidents
Updated the teams response time in our service standard information.
Removed section 7 - how we have performed
A position statement 'Managing unacceptable customer behaviour' has been added.