Corporate report

Environment Agency customer service commitment: what you can expect

This service commitment lets you know what you should expect from the Environment Agency (EA).



It sets out the Environment Agency’s commitment to its customers around what they can expect regarding service standards, their customer service promise and what they expect from customers.

Published 15 July 2016
Last updated 13 September 2016 + show all updates
  1. A position statement 'Managing unacceptable customer behaviour' has been added.
  2. First published.