Corporate report

Environment Agency customer service commitment

This service commitment lets you know what you should expect from the Environment Agency (EA).

Applies to England



It sets out the commitment to its customer around what they can expect regarding:

  • service standards
  • customer service promise

Updates to this page

Published 15 July 2016
Last updated 18 March 2024 + show all updates
  1. Added a link on how to make a Freedom of Information request.

  2. Minor word updates to Environment Agency service standards

  3. Updated section 5 'Environment Agency service standards' with aim to acknowledge complaints within 3 working days. Updated section 6 'Responding to environmental incidents' to use information provided to enable targeted compliance, regulation and enforcement.

  4. New section - how the Environment Agency responds to incidents

  5. Updated the teams response time in our service standard information.

  6. Removed section 7 - how we have performed

  7. A position statement 'Managing unacceptable customer behaviour' has been added.

  8. First published.

Sign up for emails or print this page