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Consumer rights and issues

Research and statistics

130 results that are All research and statistics, sorted by Updated (newest)
  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • Findings from the quarterly DESNZ Public Attitudes Tracker (PAT).

  • A report following the CMA's review into AI Foundation Models, and their impact on competition and consumer protection.

  • This research investigates the prevalence of online drip pricing across selected sectors and assesses the detriment it may cause to UK consumers.

  • Research to understand the number and type of subscriptions held by adults, and the subscriptions offered by businesses in the UK.

  • This research investigates the prevalence of fake reviews on UK e-commerce platforms and assesses the impact and subsequent harm they can have on UK consumers.

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • This research was commissioned to help build and strengthen the DCMS Digital Regulation Policy team’s evidence base regarding digital consumer issues.

  • The Medicines and Healthcare products Regulatory Agency (MHRA) assesses its regulatory impact on businesses.

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT)

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT). Revised May 2022.

  • Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.

  • Two papers from the CMA's Behavioural Hub discussing and summarising evidence on online choice architecture (OCA) and how it potentially causes harm.

  • Findings from the quarterly BEIS Public Attitudes Tracker (PAT).

  • This review suggests factors to consider when evaluating impacts of companies disclosing that they are 'personalising' prices.

  • A report on the relationship between competition and innovation in digital markets, and a survey providing evidence on the scale and extent of harm experienced by third-party retailers using e-commerce platforms.

  • Findings from the 37th quarterly wave of the BEIS Public Attitudes Tracker (PAT).

  • An update on the CMA’s work in response to the coronavirus pandemic.

  • Findings from the 36th quarterly wave of the BEIS Public Attitudes Tracker (PAT).