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News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research to test the Real Time Information letter sent to employers.
Research on the Real Time Information pilot for PAYE.
Research into large businesses' customer experience of HMRC.
Research on the personal tax system and tax statements.
Research carried out by Ipsos MORI among HM Revenue & Customs (HMRC) stakeholders in 2012.
Research into customer understanding of changes to the tax credits annual renewals process as a result of RTI.
Research on how tax credits customers are affected by HM Revenue and Customs' High Risk Renewals intervention.
Research into tax credits customers’ understanding, opinions and likely responses to different letter styles.
Research on reducing error and fraud and the transition to Universal Credit.
Research into understanding the attitude and behaviour of customers in order to provide effective supervision – update.
Research into understanding the attitude and behaviour of customers in order to provide effective supervision.
Research on additional usability testing for the one click service.
Research on the initial usability testing of VAT registration transformation prototypes for the one click service.
Research on usability testing of the Online Tax Registration Service prototypes for the One Click service.
Research on usability testing of Business Tax Dashboard prototypes for the One Click service.
Research on communications needs for business start-ups and small and medium enterprises.
Research on customers feedback on the Online Tax Registration Service and Business Tax Dashboard.
Research into online filing among small VAT traders and employers.
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
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