Research and analysis

Tax credits customers: telephone survey 2012

Research on reducing error and fraud and the transition to Universal Credit.

• From: HM Revenue & Customs
• Published: 29 May 2013

Documents

Panel study of tax credits customers: telephone survey 2012

Ref: HMRC Research Report 251

PDF, 431 KB, 68 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This research report covers findings from the latest wave of the Panel study, focusing on 2 areas of strategic priority for HM Revenue and Customs to:

• reduce error and fraud
• the transition to Universal Credit.

Published 29 May 2013