Research and analysis

Real Time Information: tax credit renewals - customer understanding

Research into customer understanding of changes to the tax credits annual renewals process as a result of RTI.

Document

Qualitative research into the use and communication of PAYE Real Time Information and auto-renewal in the tax credits system

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Details

Research report to find out how well tax credits claimants receive and understand the changes to the tax credits annual renewal process and what impact PAYE Real Time Information (RTI) will have on customers.

Published 18 June 2013