If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Research report looking into tax credit customer initial reactions to the sample finalisation letter, and whether they understood it. Also the research helped to identify potential queries which customers may have on receipt of the finalisation letter.