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Review and recommendations regarding methodologies for conducting surveys to collect rail customer experience in Great Britain.
Explores the rail ticket types that passengers use for different journey purposes in England.
Outlines rail sector data and definitions, including the status of train operating companies and terms used in the public ownership programme.
Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.
Research identifying and evaluating the impacts of the reopening of the Dartmoor Line.
Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.
Helps DfT better understand the determinants of suicide on the rail network, including prevention strategies.
Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.
Biannual statistics on the volume and cause of complaints made to train operating companies.
Explores disabled people's experiences of travelling by rail.
Explores purchasing behaviour and preferences of rail passengers in England with a focus on vulnerable groups.
Findings from a study that explored best communication practices during international travel disruption.
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