Policy papers and consultations

A call for evidence for a review of the effectiveness and efficiency of the Civil Aviation Authority (CAA).

• From: Department for Transport
• Updated: 17 July 2023

• The effectiveness and efficiency of the Civil Aviation Authority (CAA)

  About the call for evidence This call for evidence relates to the…

Proposes reforms to the Civil Aviation Authority's consumer enforcement powers as well as consumer dispute resolution, fight delay compensation and accessible air travel.

• From: Department for Transport
• Updated: 27 June 2023

The government's plans to make our transport system more inclusive and better for disabled people.

• From: Department for Transport
• Updated: 3 November 2020

• The Inclusive Transport Strategy – summary of progress

  Introduction There are 13.9 million disabled people in the UK who want…

• The Inclusive Transport Strategy: achieving equal access for disabled people

  Ministerial foreword A society that works for all Transport is at the…

Reports about integrated ticketing, surface access for foreign residents and data sharing, published alongside 3 international comparison briefing notes.

• From: Civil Aviation Authority and 1 others
• Updated: 17 December 2018

Global and connected Britain report on business passengers, a supporting document for the Aviation 2050 consultation.

• From: Civil Aviation Authority and 1 others
• Updated: 17 December 2018

Review to assess consumer protection in the event of an airline or travel company failure.

• From: Department for Transport
• Updated: 12 July 2018

Seeking views on proposed changes to the ATOL consumer protection scheme.

• From: Department for Transport
• Updated: 9 February 2017

Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.

• From: Department for Transport
• Updated: 6 September 2016

A call for evidence on the display of Air Passenger Duty in air travel ticket pricing.

• From: Department for Transport
• Updated: 27 March 2015

First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

Seeks views on the Civil Aviation Authority's draft policy for handling the complaints of customers booking flights serving UK airports.

• From: Civil Aviation Authority
• Updated: 7 January 2015

Seeks views on guidance about how the Civil Aviation Authority should prioritise its work on consumer protection, competition law and economic regulation.

• From: Civil Aviation Authority
• Updated: 31 October 2014

Air Travel Organisers’ Licensing (ATOL) consultation seeking views on how consumer protection for holiday-makers could best be provided.

• From: Department for Transport
• Updated: 5 September 2014

First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

Seeks feedback on changes to the requirements placed on ATOL holders to ensure that the system operates fairly.

• From: Civil Aviation Authority
• Updated: 30 June 2014

Seeks views on proposals to make changes to improve clarity on protection for consumers booking with businesses exempt from holding an ATOL.

• From: Civil Aviation Authority
• Updated: 6 June 2014

Seeks views on draft guidance for airports about setting, monitoring and publishing quality standards for assisting disabled people.

• From: Civil Aviation Authority
• Updated: 12 May 2014

Seeks views on proposals for airlines and airports to publish information for people with reduced mobility on their websites.

• From: Civil Aviation Authority
• Updated: 22 April 2014

An impact assessment for Air Travel Organiser's Licensing reforms.

• From: Department for Transport
• Updated: 9 August 2012

First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

Final impact assessment for Air Travel Organisers' Licensing (ATOL) scheme reforms.

• From: Department for Transport
• Updated: 9 February 2012

First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

Proposals to reform the Air Travel Organisers' Licensing (ATOL) scheme.

• From: Department for Transport
• Updated: 23 June 2011